Took my friend to see Dr. Roche and he was very kind and professional. I don't usually rate on Google, but I decided to because of all the negative reviews. Everyone from the front desk to the PA, to the MRI staff the following day were very professional and considerate. It was a very good experience.
November 2023
Since this place has so many bad reviews I'm going to give a detailed account of my own experience.TLDR:-Front desk was fine-Staff is amazing-The efficiency and speed of this place is insane.My PCM referred me here and I was a bit nervous having read all the reviews.I saw my PCM on Friday, August 11th and she immediately put in a referral for Neurology Associates.On August 14th, that Monday morning, they were already calling me to get an appointment scheduled. I got an appointment for October 4th, 6.5 weeks later, which I was surprised about because most specialists are booked for months.I got paperwork in the mail with instructions and forms.Come October 3rd and... read full review
March 2023
the Neurologist I saw was nice and seemed very knowledgable, but the staff... OMG they seriously don't know what they're doing. I called multiple times to get MRI results because I wasn't sure if it was done with contrast or not. (i have bad veins) and they kept connecting me with the wrong people! today we got a bill from them charging us for TWO MRI's and saying that our insurance denied it. but when we looked into it on the insurance website, we saw an EOB stating that insurance covered it all! both papers, (the bill and the EOB) had the same codes, so we know it was for the same thing! My husband thinks what they're doing is illegal
Took my friend to see Dr. Roche and he was very kind and professional. I don't usually rate on Google, but I decided to because of all the negative reviews. Everyone from the front desk to the PA, to the MRI staff the following day were very professional and considerate. It was a very good experience.
Since this place has so many bad reviews I'm going to give a detailed account of my own experience.TLDR:-Front desk was fine-Staff is amazing-The efficiency and speed of this place is insane.My PCM referred me here and I was a bit nervous having read all the reviews.I saw my PCM on Friday, August 11th and she immediately put in a referral for Neurology Associates.On August 14th, that Monday morning, they were already calling me to get an appointment scheduled. I got an appointment for October 4th, 6.5 weeks later, which I was surprised about because most specialists are booked for months.I got paperwork in the mail with instructions and forms.Come October 3rd and... read full review
the Neurologist I saw was nice and seemed very knowledgable, but the staff... OMG they seriously don't know what they're doing. I called multiple times to get MRI results because I wasn't sure if it was done with contrast or not. (i have bad veins) and they kept connecting me with the wrong people! today we got a bill from them charging us for TWO MRI's and saying that our insurance denied it. but when we looked into it on the insurance website, we saw an EOB stating that insurance covered it all! both papers, (the bill and the EOB) had the same codes, so we know it was for the same thing! My husband thinks what they're doing is illegal