Biltmore Roofing

Jan 2024

My father and I own a good number of rental homes. After the 2009 hail storm, we used Biltmore to reroof a number of the homes that had damage. We have had nothing but trouble with the roofs they installed. As many noted, they are worthless in terms of warranting their work OR providing paperwork at the end of the job that notes the warranty. We have had to turn to other vendors to make the repairs and those vendors show us that the reason we are having issues is that the shingles were improperly installed and nailed. If you turn to the manufacturer for help, they point to improper installation and nailing of the shingles as well. I agree with all the other negative reviews. These guys are out for the fast buck, not the long term customer. It is now 2024 and we are giving up and reroofing. So we only got 15 years out of a 30 year architectural shingle due to improper installation by Biltmore Roofing in 2009. DON'T USE THEM!!!!

Aug 2022

I was very hesitant to give a review at all because I typically take my lumps and just go home. But recently, I have been talking to friends and neighbors who used this company, and we all had the same uncomfortable experience. I used them a decade ago to reroof my house and put new gutters and gutter guards on it. They did an adequate job last time but used a shingle that was substandard and started to peel after 10 yrs. I called them back to see what we could do. They suggested I use the old "insurance claim" scheme that most roofers seem to be deploying these days to get their money and to get me a free roof. So, the owner filled out the paperwork, gave me the estimate, worked with the Insurance adjuster, etc... When it came time to pick the shingles, we saw a nice architectural shingle that we wanted to use. He says, "Oh that's only available on the West coast" That seemed like a weird answer, especially since he gave us the option, and, as soon as we picked that option, it was suddenly "not available." I am thinking he had a shit-ton of some unpopular shingle he was trying to unload. We picked another one that was similar, though. Fast forward to tear down and reroof day: The crew came out as promised and tore down the old roof. In the process they broke the front column on my entrance stairs which I pointed out to the owner. He kind of shrugged it off and never addressed it, forcing me to do the repair after they left. They got the job done on time and the quality was as average as roofs go. Insurance experts? They told us that they work with insurance companies all the time and they know all the adjusters, etc... So, we figured that they would handle everything turnkey. Well, as it turns out, they want money up front, which comes out your pocket unless you want to wait for the insurance company to cut a check for the deposit. Secondly, once the job is done, they want the balance that day! WTF? The insurance claim takes time to process, close out, checks get cut, and sent. However, the insurance "Experts" wanted their money now and the harassment started immediately. I hounded the insurance company to expedite the payment and they we working as fast as they could. I got daily, and sometimes multiple times a day, calls about "DA MO-NAY"! Jesus Christ! They must operate on a super thin budget using money from the current job to operate instead of having some reserves to carry them from job to job. After the owner insulted me saying "I am not a financing service for your roof" (an exact phrase he used with two of my neighbors when the job was done on their homes) I lost my shit! I told them that when I get my Money, they will get theirs, that's how the whole contract and agreement written. After a few phone calls to the insurance company, Farmers, who was great through all of this, they agreed to direct deposit the remainder of the claim to my account so I could give Biltmore a credit card pmt. and get them off my back. Fast forward 2 yrs: We are in the process of selling our house and the inspector pointed out a missing shingle and exposed nail heads. He also pointed out that one of the roof vents is badly damaged. The same roof vents they installed "new", or so I thought. Is It possible they used recycled materials on my roof? Possibly. Anyway, I am trying to get a hold of Biltmore to get them to do a warranty repair, which is supposed to cover the roof 10yrs from installation, and to provide me with the documentation on the warranty that I never received when the job was originally done. Updated 8/9/2022: I did receive one phone call back and sent them the report from the home inspector. The owner, Kurt Blaurock said he would get a guy out here asap. It's been three days since I heard from him and nothing. I have sent texts and left messages and no return. These folks are shifty and not honest. I would not recommend using this company. They are unprofessional, do below average work, and then forget your ass after the job is done an

May 2022

Biltmore Roofing replaced the entire roof just a week prior to us closing on our new home. We had leaks shortly after moving in, we called and scheduled an appointment with Biltmore to handle the leaks, since they had replaced the roof, we figured there would be no one better, Biltmore was a no show, now I know why..... It would have been covered under warranty! per Biltmore $27,000 cost of the roof replacement. Roofing comes with labor guarantees that Biltmore omitted. Their workers damaged siding that we had to hire another contractor to come fix! Don't do it, find someone with ethics.