Apria Healthcare

Apria Healthcare is a leading provider of home respiratory services and medical equipment, offering oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition, and negative pressure wound therapy. With over 300 locations in the U.S. and serving 1.8 million patients annually, Apria aims to deliver essential medical supplies efficiently. However, customers have reported challenges reaching the company by phone, particularly during off-hours when the automated system is unhelpful. Despite these difficulties, many have praised the knowledgeable staff, especially a breath specialist who provided effective solutions for patients’ breathing needs. Delivery of equipment, like walkers and toilet/shower seats, has been timely once orders were confirmed, although some customers experienced delays in order processing. Overall, while Apria offers valuable services and products, improvements in customer service accessibility could enhance the patient experience.