Wayside Animal Hospital: Parker Kristen DVM

Aug 2024

Came here because our rescue would pay for the vet fees up to neutering if we used their preferred vet. Luckily, I didn't have anything go wrong at the appointments with my pet, but the practice just seems really disorganized. Maybe I caught them at a bad time (just switched to a new system), but there were multiple times they'd mess up information which didn't inspire confidence when I had to leave my pet with them for the neuter. Some of the things they did: called me several times during one day to confirm the same appointment (I always spoke to them as if it was the first time because my guess was someone wasn't recording they had already spoken to me), being suuuper super loud in the back rooms while we waited to see a doctor (I hate being picky about that because I love joking with my coworkers but that conversation was kinda inappropriate), asking me for my pet's shot record when they were the only vet they had ever been to, not recording a shot given last appointment but being "pretty sure" he had it, having my boy down for a spay instead of a neuter due to misreading charts lol, forgetting someone should bring my pet out for pick up after I checked in and having me sit in the waiting room for 15+mins even though I kept interacting them to remind them I was still waiting and only remembered after they wanted to show a coworker a tiktok and they said "wait are we alone?", and forgetting I had signed "I would like a pet cone" on my neuter consent form and sending us home without one. I want to make it clear that some of these things aren't end of the world for me because I get being a little disorganized, dealing with a new system, having a good coworker relationship, etc. but I gotta say having them not have my pet's shot records, miraculously finding them, and then not having them updated upon his last appointment before his neuter was not ok and made my anxiety about the neuter ten times worse. They're a friendly bunch and I appreciate that a lot, but a little more professionalism or at least a "I know what I'm doing" tone would put people's nerves at rest. I know before my pet was taken back, another couple in front of me was having similar issues and were really stressed out about it. At my preferred vet that I take my older cat to and that I'll take my kitten to in the future, they're always super on top of things and can have a casual conversation with you but easily give off an air of knowing exactly what they are doing and that they are reliable. I've never had any issues with records, pricing, etc and they keep me in the loop about what's happening the entire time I'm in their office or just waiting. I'd like to see that from wayside because they're a good group and capable of it. The vet is probably not anyone's favorite place to be - helping them feel comfortable, cared for, and like they can completely trust you should be top priority. Thank you for all you've done for my baby and I hope this only serves to make you better!

Jul 2022

We are very happy we found a Animal Hospital for our dog. Everyone was so nice and very understanding of our concerns. Dr Parker answered all questions that we could understand. Again very happy with everyone.

Jun 2022

The professional and compassionate care my Tippy, a 8 year old ewe sheep receives, is up and above what you would find at most veterinary clinics. It’s very difficult to find Veterinarians who treat what’s considered livestock as a family pet. The staff at Wayside Animal Hospital treat all their patients with care and kindness, I couldn’t ask for a better group of professional care givers for my animals, thank you Wayside!