I called this company early this morning because I had an issue with my nest thermostat. It was blowing hot air, even though it was on the cool setting. I reached Jim, the who I think is the Service Manager, who immediately began to walk me through the process in order to avoid having to do a house call. He didn’t ask for any money or anything. He just wanted to help me. I am not very mechanical and he could see that this was going to take a visit. He squeezed me in and got a service representative out (Jeremy - who was awesome). Jeremy not only fixed that thermostat but another thermostat, went through all of my units and checked them, and gave me some very solid advice... read full review
October 2023
UPDATE: Jeremy came to help diagnose an issue with our system and with his knowledge and kindness, he helped us make it through the summer. In September we called to say we were ready for a new unit. They put us on the schedule quickly and their install team was great! I had a few questions a few days later and they sent Michael out right away. He answered my questions, explained everything in detail and was so kind to me and my husband. We couldn’t be happier with our experience and will continue to recommend them to everyone!5 years ago: Very professional and fast! Jeremy and Samantha came to our house a hour after we called to request service and diagnosed the problem... read full review
August 2023
I am thoroughly impressed by this family-owned company! Out of the 4 companies I contacted, they were the first to call me back to schedule an appointment. They texted me to let me know who was coming and then Jeremy texted me to let me know when he was en route which was a full 30 minutes ahead of the appointment time. Jeremy diagnosed the problem right away, quoted the price and I immediately agreed to it. Even though a storm was about to hit and I was worried for him, he insisted upon changing out my compressor so that we could have cool air once again. Now that's what I call excellent customer service!!! I know who I will be calling for all my future heating... read full review
I called this company early this morning because I had an issue with my nest thermostat. It was blowing hot air, even though it was on the cool setting. I reached Jim, the who I think is the Service Manager, who immediately began to walk me through the process in order to avoid having to do a house call. He didn’t ask for any money or anything. He just wanted to help me. I am not very mechanical and he could see that this was going to take a visit. He squeezed me in and got a service representative out (Jeremy - who was awesome). Jeremy not only fixed that thermostat but another thermostat, went through all of my units and checked them, and gave me some very solid advice... read full review
UPDATE: Jeremy came to help diagnose an issue with our system and with his knowledge and kindness, he helped us make it through the summer. In September we called to say we were ready for a new unit. They put us on the schedule quickly and their install team was great! I had a few questions a few days later and they sent Michael out right away. He answered my questions, explained everything in detail and was so kind to me and my husband. We couldn’t be happier with our experience and will continue to recommend them to everyone!5 years ago: Very professional and fast! Jeremy and Samantha came to our house a hour after we called to request service and diagnosed the problem... read full review
I am thoroughly impressed by this family-owned company! Out of the 4 companies I contacted, they were the first to call me back to schedule an appointment. They texted me to let me know who was coming and then Jeremy texted me to let me know when he was en route which was a full 30 minutes ahead of the appointment time. Jeremy diagnosed the problem right away, quoted the price and I immediately agreed to it. Even though a storm was about to hit and I was worried for him, he insisted upon changing out my compressor so that we could have cool air once again. Now that's what I call excellent customer service!!! I know who I will be calling for all my future heating... read full review