Reviews for Vet Vaccinations Clinic at Tractor Supply Co.
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Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
Sunday: 9:00 AM - 7:00 PM
Ratings
Google: 4.7/5 Facebook: 4.3/5 Tripadvisor: 5/5Vet Vaccinations Clinic at Tractor Supply Co.
1515 Lucky St, Griffin
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I purchased a safe last Friday and told the cashier I would send someone to pick up the safe. She filled out the tag with my name and number to mark the safe sold. Today, yes a week later, my guys go to pick it up and they wouldn't give them the safe. The manager, Jessica, said that a picture of the receipt wasn't enough, they didn't hold safes for 7 days, and there wasn't a safe tagged for pickup. I called and asked if I needed to come there with the physical receipt and she said it wouldn't do any good. I explained why it had been a week since purchase due to the rain and the crew being out of town. I did tell her that I didn't think it was an issue since no one from there had called. Per her request, I gave her 10 minutes to research the issue and I called back. This conversation got no where other than they were watching the store video to see what had happened. Again, she tells me not to come to the store but I tell her I am already on my way because the situation needed to be resolved- either a safe needed to be loaded up of I needed the $855.00 back. She said okay. When I arrived at the store I stood with my guys and waited because no one would come out to discuss the situation. I even asked an associate to page her. She sent a message through her saying they were still reviewing the situation and she would be out soon. At this point, we have been dealing with the situation for over an hour. One of my guys mentioned to another sales associate the problem and after a while, she came out of the back and said that the District Manager had been called and they were going to make the situation right by giving me the safe I had purchased. After another 5 minutes, Jessica and Destiny, came from the back. Jessica asked to see my receipt and I handed it to her. She then continued to chastise me over not picking the safe up for a week and that it wasn't there policy. Again, I told her that no one told me any policies when I left the day of purchase. I asked her what she discovered on the video and she said that the safe was tagged and put in the corner. I asked if she was implying that I had already picked up the safe and was trying to steal another one? Of course she said no. I told her that the other sales associate had already told me the District Manager said to make it right so why were we still having this same discussion. Destiny spoke up and said that she was sorry for the issues and that they were going to move forward getting us the safe. Jessica spoke up again about the time it took and I asked her where did the safe go after it was put in the corner. She replied that she didn't have the time to watch 7 days of video. I told her that wasn't my problem and directed the remainder of the conversation to Destiny. Destiny was respectful, apologetic for the issue at hand and was having a hard time keeping a straight face while Jessica was intentionally being rude to me and my guys over the situation. I took my receipt back from Jessica and thanks Destiny for her help. Needless to say, I will continue to share this story with family and friends because it was completely uncalled for on so many levels. Jessica basically called me a liar, a possible thief and her chastisement of me was over the top considering the staff never told me the policy for pickup. This wasted an hour and a half of my day as well as my guys who were waiting to deliver the safe. All completely inappropriate!
I went into Tractor Supply in Griffin today. I discovered that although I wore a mask to protect other people, none of your staff wore masks to protect me. In addition I had to ask two of your employees to please keep their distance. I can no longer shop at a business that doesn't have my interest at heart.
I love my local TSC!!! One of the managers is extremely rude, but I have learned to avoid her. The other employees are extremely nice and try to be as helpful as possible. What I go in for is always in stock! My only wish is that they would refund sick, dead or mislabeled chicks.