Children's at Satellite Boulevard Parking Lot

It took 9 months to get my son an appointment set. They called me back and had to reschedule. I had a confirmed text message with my new appointment. When I got to the office, Brianna Bridges informed me that my appointment was canceled. This receptionist was reading my body language before I could even express my concerns. She was already trying to come up with a situation. I was so worried about not being able to get in. I know she could see the panic and frustration that was within me. BRIANNA is the main reason for this review. This woman was amazing in every way and handled me like a boss between communication ,sincerity ,problem solver, and efficiency. She nailed... read full review

We have been going to this urgent care for years. We have never had any issues. I usually go right when they open to avoid being there too long because it definitely can get packed at times. They used to let you schedule a time online but since Covid you just have to wing it. Everyone has always been friendly and service has always been top notch. I have 2 children and like I said we have been at this location several times. The only issue we have ever had was my daughter needed antibiotics for strep throat and I was told that I may have an issue with stock of the antibiotic. When I went to CVS I was told there was none within 20 mins from my location. I called to the... read full review

Even though we spent a long time at CHOA Urgent Care (deduct 1 star) I must say they have a smooth process implemented here. You sign in at the keypad and the front desk receptionist takes your ID and provides you with a call number. Your name is placed on the monitor with your estimated wait time. It pays to have an appointment but an emergency is an emergency. You then wait in the waiting area and they call you to the billing desk to verify insurance and client information. Once verified you wait until triage, if they have a room available your placed in the room, if not back to the waiting area. Once your called it's just like any visit, prescriptions sent to... read full review