Intown Roofing

Jul 2024

Intown did a great job with our roof. They were able to diagnose a problem that was previously misdiagnosed, and they offered very reasonable pricing with clear communication and terms. They brought over shingle samples so we could choose exactly what we wanted, and they completed the job in a single day. We're very happy with how our new roof looks, and we feel secure with the materials used and the warranties offered.

Nov 2018

I was sitting at my kitchen table for dinner with my family when I felt a drop of water hit my shoulder. At first, I assumed it was one of my daughters transforming her dinner into a projectile, but it turned out to be something much more concerning—a leaking skylight. I called my friend that had recently told me how happy he was with some work he had done at his house on a water damaged bedroom. He recommended Intown Craftsman and I called them that very night. I received a response the next morning, a phone call from Russ Melton. He assured me a member of the team would arrive soon with an estimate and even invited me to call him personally if I didn’t hear from the team soon. There was no need, I received an email and a call later that day. Russ showed up the next day and provided an estimate for the project. While I had him there, I showed him some other issues with the house that had been on my “to-fix list” and he provided an estimate for those projects as well. The cost was exactly what I expected, and I gave him the go ahead to schedule workers ASAP. They came within a few days, even though it was all happening around the Thanksgiving holiday. Jose and another roofer (sorry, I didn’t catch his name) showed up early for the appointment but waited out front until the appointed time. They were courteous, kind (even to my very excited dog), and had the problem fixed in no time. They even installed additional flashing to the second skylight (which hadn’t yet started leaking) just as a precaution, free of charge. The office staff were just as kind and professional as the roofers. I worked with Deb Burris who helped me with billing and scheduling. The interface for billing was simple, the contracts and estimates were clear and easy to understand, and she was very knowledgeable and responsive over texts, emails and calls. I will certainly be calling them again soon for those other household projects. I recommend using them if you have any home improvement or repair needs.

Nov 2018

I have relied on Intown Craftsman for handyman repairs, but recently I needed roof repairs. The team did not fail! We discovered openings in the eaves of our porch roofline when a possum managed to gain access to our attic. Intown Roofing came to assess the problem, discuss solutions, and provide estimate. The staff worked with us to schedule the work and the crew arrived on time and prepared. They were courteous and professional and fixed the issues (it was a bit of a custom repair) quickly. I would definitely recommend Intown Roofing / Intown Craftsmen to anyone needing roof repairs! S. Kuras Atlanta, GA