Eastside Family Medicine

Apr 2023

I've been a patient here for about ten years. I saw Dr. Marchal most of those years and he was amazing- attentive, compassionate, accessible, didn't make you jump through unnecessary bureaucratic hoops. Since he left and Emory has taken over, this office is become a nightmare. I don't see a doctor anymore; I see a PA. This would be fine except that she (Ahmadi) speaks to me like I'm a first grader, ordered a test without being truthful with me about why she was ordering it, and writes scripts incorrectly. She writes my six month script to expire exactly six months from the day I see her. This means that if I had a week or two left on the previous script or if the pharmacy is having trouble keeping my medicine stocked that the last month in my six month script expires before I can fill it and is now unavailable. When I call to try to resolve this issue, I don't get the office anymore- I get a switchboard operator. Recently, I waited on hold forever (where they tell me to hang up use the patient portal- the third patient portal system I've had to switch to since being there) and then, when I finally get a person on the line, it's a receptionist for Emory (not the office) who schedules me an appointment for the end of the week to get my refill. However, the next day the office calls and tells me that Ahmadi is out all week and, not only will she not be answering my request on the portal, but they are rescheduling my appointment for another three weeks from now. This means that I will have to go a month without the script that I need and have been taking, without problem, for years. I can't get anyone with any kind of medical degree to answer me, just a receptionist who tells me to wait. It's infuriating. No one treats you like a human and problems with a very simple solution are ignored until someone feels like addressing it.

Mar 2023

I'm a new patient to this clinic. I just had my yearly physical with Dr. Anander and was *incredibly* impressed with his demeanor, expertise, and thoroughness. Gives me such peace of mind to know that he is my PCP.

Jan 2023

As a patient here for almost 25 years I can say that recent changes in the practice have all but destroyed what was once a reliable, friendly practice. With the departure of at least 2 of the main physicians it's now a gamble what you will get. You can no longer call the office but instead get a general switchboard. I have been bullied by staff and there is a refusal to do televisits for an aging patient even in this time of COVID. I suggest you find a family dr not associated with a university.