We are empty nesters who bought Shaw carpet for our upstairs bedrooms and one downstairs closet. Close to $4000. It was supposed to have a 20-year warranty. The carpet has compressed and worn a great deal, even in rooms that are only entered for vacuuming from time to time. The previous carpet did none of this. Manufacturer Shaw Floors agrees the carpet has compressed and worn poorly but they refuse to honor the warranty because we cannot prove we had the carpet (in unused rooms) professionally cleaned every 18 months.
October 2022
Always a great place, people and products.
April 2022
This company is a freaking joke . They made up a bull s*** report to avoid paying for a defective floor that's a tripping hazard. Love when you get greedy bastards like these guys that will gladly take your money but could care less after the check is cleared. Greedy Pigs
We are empty nesters who bought Shaw carpet for our upstairs bedrooms and one downstairs closet. Close to $4000. It was supposed to have a 20-year warranty. The carpet has compressed and worn a great deal, even in rooms that are only entered for vacuuming from time to time. The previous carpet did none of this. Manufacturer Shaw Floors agrees the carpet has compressed and worn poorly but they refuse to honor the warranty because we cannot prove we had the carpet (in unused rooms) professionally cleaned every 18 months.
Always a great place, people and products.
This company is a freaking joke . They made up a bull s*** report to avoid paying for a defective floor that's a tripping hazard. Love when you get greedy bastards like these guys that will gladly take your money but could care less after the check is cleared. Greedy Pigs