Cumming Urgent Care - Immediate Medical - Walk in Clinic - Internal Medicine

Sep 2023

I'm writing this review because I've reached a point where I don't know what else to do, and I'm hoping that by making my concerns public, I'll finally get the assistance I need. I have to say that my Family Nurse Practitioner, Katy Hanaford, is absolutely amazing--she's an attentive, compassionate caregiver, and I have never felt more heard and understood by a medical professional in my adult life. This makes it even more frustrating that I'm encountering administrative issues that are preventing me from receiving the complete medical care that I need.On July 16, I saw FNP Hanaford and raised a concern about a spot on my shoulder. She promptly prepared a referral for me to see a dermatologist. I scheduled an appointment with Marietta Dermatology in Canton for September 13. However, on September 8, I received a call from the dermatologist's office saying that there was a paperwork error from Windermere Medical's Canton office that could affect my insurance approval. The office staff told me it was a common mistake and asked if Windermere Medical could call them to resolve the issue.So, I did one better--I drove to Windermere Medical's Canton office to handle this in person. After explaining my situation twice to the woman at the front desk, I left thinking that my concerns would be addressed. I even gave her the direct contact at Marietta Dermatology to expedite the process.Fast forward to September 22, and I get another call from Marietta Dermatology stating that nothing has been done. They're going above and beyond by offering to contact FNP Hanaford directly, which I appreciate but also find embarrassing, as this is not a task that she should be handling.I'm putting all of this out here because I need help and don't know the proper channels to get this administrative issue fixed. I've done everything right on my end and yet I'm stuck in limbo. If you're considering using Windermere Medical's services, be prepared for great medical care but be cautious about the administrative side of things.I hope this review brings about some prompt action and resolution. Thank you.

Aug 2022

It takes forever to receive the lab results. I received email lab results are ready to view on portal health.healow.com on Aug 25th. But I cannot review it as it is not available. Looks like my lab results are controlled by Clinic. Nobody in Clinic knows online system enough to help with reports.I called today on Aug 29th, and i am told I can view my lab reports after doctor's review only. But i received email on Aug 25th visit summary available to view.Now, I am stuck and waiting to see my reports . Medical negligence and not allowing patients to view their medical report can be risk.There is no way for me to wait for doctor or nurse to call me and release my reports.I wish patient had right to view their lab results without the control of clinic.Not only this, I am continuously calling for 7 days to talk to nurse about my prescription but nobody calls back.Doctor is good, but the staff is not at all organized and helpful.Please share if anybody else faces it.Thanks