I had Robbie come out today to check an ongoing issue that we’ve been having with our air, causing disruption to the unit. He was very knowledgeable and not only figured out that issue, but solved some other issues that have been a source of minor problems! All of these things, are above and beyond what I expect to be solved today. The minor problems that he is fixing, will also help with our power bills! Super grateful! Thankful for his courtesy, kindness, and expertise!
September 2024
My AC went out Sunday night, and my family was suffering in the heat Monday thru Wednesday. We used a company our home warranty's (American Home Shield) service and the guy did NOTHING to resolve the issue. Frustrated, I told my wife I was going to call a company outside of our warranty to plan to get the job done tonight. Mind you, the time was already a little after 7pm. I called Reliance and the lady who answered the call was VERY pleasant and asked more detailed questions about the system issues than the guy from the other company. She assured me she would dispatch someone to assist us tonight. About 20mins later, Mark (with over 20yrs of experience) texted and... read full review
September 2024
I called at 8 AM Thursday, Aug 29 to report my AC was not working. Leigh Ann was very helpful. She told me someone would be here between 9 and 1. At 10 AM, Jordan was here. He checked all components and quickly found the problem. He had a replacement part in his truck and installed it. He explained every step to me. I was so happy to have my issue resolved so quickly. I was worried that I might have to go days, but I got lucky. I am so glad that I called Reliance. Positive experience from first call to final fix. Thanks to Jordan and entire team.
I had Robbie come out today to check an ongoing issue that we’ve been having with our air, causing disruption to the unit. He was very knowledgeable and not only figured out that issue, but solved some other issues that have been a source of minor problems! All of these things, are above and beyond what I expect to be solved today. The minor problems that he is fixing, will also help with our power bills! Super grateful! Thankful for his courtesy, kindness, and expertise!
My AC went out Sunday night, and my family was suffering in the heat Monday thru Wednesday. We used a company our home warranty's (American Home Shield) service and the guy did NOTHING to resolve the issue. Frustrated, I told my wife I was going to call a company outside of our warranty to plan to get the job done tonight. Mind you, the time was already a little after 7pm. I called Reliance and the lady who answered the call was VERY pleasant and asked more detailed questions about the system issues than the guy from the other company. She assured me she would dispatch someone to assist us tonight. About 20mins later, Mark (with over 20yrs of experience) texted and... read full review
I called at 8 AM Thursday, Aug 29 to report my AC was not working. Leigh Ann was very helpful. She told me someone would be here between 9 and 1. At 10 AM, Jordan was here. He checked all components and quickly found the problem. He had a replacement part in his truck and installed it. He explained every step to me.
I was so happy to have my issue resolved so quickly. I was worried that I might have to go days, but I got lucky.
I am so glad that I called Reliance. Positive experience from first call to final fix. Thanks to Jordan and entire team.