Customer service is A1. First time using this company and they didn't disappoint. Stranded, and i gave them call. They showed up and did the job for a great price and it was fast. Everyone Definitely give them a call
November 2023
My son was in the hospital in Columbus, and I was in Atlanta. I had to find someone to tow his car back to his apartment. When I called Mr. Big Tows and talked to them, they were happy to help. When they arrived, there was no one to sign for the car, but they were able to park it in a safe place, and sent me a photo showing the car's location. This all sounds like it went easily, but it did not. First I sent them to the wrong location, but they helped me figure out what went wrong and found the real location. Then when we thought someone else was at home, they weren't. I didn't know the apartment number; just the street address. On top of that, it was on... read full review
July 2023
Shane was amazing. We were passing through the area when my car broke down at 10pm. He was there within 45 minutes of calling and was thorough with communication and his ETA. He also sent pictures of my vehicle dropped off at the dealership.
Customer service is A1. First time using this company and they didn't disappoint. Stranded, and i gave them call. They showed up and did the job for a great price and it was fast.
Everyone Definitely give them a call
My son was in the hospital in Columbus, and I was in Atlanta. I had to find someone to tow his car back to his apartment. When I called Mr. Big Tows and talked to them, they were happy to help. When they arrived, there was no one to sign for the car, but they were able to park it in a safe place, and sent me a photo showing the car's location. This all sounds like it went easily, but it did not. First I sent them to the wrong location, but they helped me figure out what went wrong and found the real location. Then when we thought someone else was at home, they weren't. I didn't know the apartment number; just the street address. On top of that, it was on... read full review
Shane was amazing. We were passing through the area when my car broke down at 10pm. He was there within 45 minutes of calling and was thorough with communication and his ETA. He also sent pictures of my vehicle dropped off at the dealership.