I wasn't there but the wife was. She said the tech, Thomas, was polite and answered all her questions. This was our first experience with Merrell and we feel satisfied with service.
May 2024
I contacted them after hours and let them know our A/C had gone out. It wasn’t that hot yet so we opened windows. They had a technician at my house between 9:00 and 9:30 the next morning and he had fixed the problem and was gone by 10:30. The technician was very respectful. They will keep my business.
February 2024
I had a great experience with Merrell & Associates. The office staff, especially Lacey, was very polite and helpful. She kept me updated about any changes to my schedule or payment. The technician, Thomas, was also very nice and informative. He would let me know if he saw any potential problems with my HVAC system and taught me things that I didn't know before. Both the office staff and technicians were happy to answer any questions I had. I appreciate that they sent the same technician for my maintenance visits because it's important to me as a single mom. They were also very mindful of my time and let me know when my technician was on the way and when... read full review
I wasn't there but the wife was. She said the tech, Thomas, was polite and answered all her questions. This was our first experience with Merrell and we feel satisfied with service.
I contacted them after hours and let them know our A/C had gone out. It wasn’t that hot yet so we opened windows. They had a technician at my house between 9:00 and 9:30 the next morning and he had fixed the problem and was gone by 10:30. The technician was very respectful. They will keep my business.
I had a great experience with Merrell & Associates. The office staff, especially Lacey, was very polite and helpful. She kept me updated about any changes to my schedule or payment. The technician, Thomas, was also very nice and informative. He would let me know if he saw any potential problems with my HVAC system and taught me things that I didn't know before. Both the office staff and technicians were happy to answer any questions I had. I appreciate that they sent the same technician for my maintenance visits because it's important to me as a single mom. They were also very mindful of my time and let me know when my technician was on the way and when... read full review