Buck came out to diagnose my heat pump failure. He was very responsive, knowledgeable, and gave me enough information to decide if I want to purchase a new heat pump or do a repair without any pressure. I appreciate that and highly recommend him.
September 2024
In the middle of 95 degree heat, when I know they were so busy, Buck made a diagnostic trip on the day I called for a very reasonable fee which was applied to the price to repair on my upstairs unit - which was also very reasonable. There was no up-charge for coming out on a Saturday.
He worked quickly, communicated directly and honestly both in person and via text. I also was able to get a reasonable quote to replace my downstairs unit which had died nearly two years before. I'd received a price-gouging quote from another company so I had left the unit in disrepair, relying solely on the upstairs unit. Buck's quote was roughly 65% less... read full review
August 2024
I’ve been using these guys for about two years now. They were referred to me by a friend and I’m always so impressed by their professionalism and transparency regardless of who they send out. Having to replace/repair something on your HVAC becomes an easier pill to swallow when the technician transparently demonstrates why a component isn’t functioning properly and tells you the benefits of the repair. Scott was my technician this time around and he did a great job explaining why my dual capacitor needed replacing and demonstrating the fault. It’s much appreciated.
Buck came out to diagnose my heat pump failure. He was very responsive, knowledgeable, and gave me enough information to decide if I want to purchase a new heat pump or do a repair without any pressure. I appreciate that and highly recommend him.
In the middle of 95 degree heat, when I know they were so busy, Buck made a diagnostic trip on the day I called for a very reasonable fee which was applied to the price to repair on my upstairs unit - which was also very reasonable. There was no up-charge for coming out on a Saturday.
He worked quickly, communicated directly and honestly both in person and via text. I also was able to get a reasonable quote to replace my downstairs unit which had died nearly two years before. I'd received a price-gouging quote from another company so I had left the unit in disrepair, relying solely on the upstairs unit. Buck's quote was roughly 65% less... read full review
I’ve been using these guys for about two years now. They were referred to me by a friend and I’m always so impressed by their professionalism and transparency regardless of who they send out. Having to replace/repair something on your HVAC becomes an easier pill to swallow when the technician transparently demonstrates why a component isn’t functioning properly and tells you the benefits of the repair. Scott was my technician this time around and he did a great job explaining why my dual capacitor needed replacing and demonstrating the fault. It’s much appreciated.