TaxSlayer

TaxSlayer is an online tax filing platform that has been trusted by millions of Americans for over 50 years. Based in Augusta, Georgia, the tech company successfully completed more than 10 million state and federal e-filed tax returns in 2019, processing $12 billion in refunds. The platform is known for its easy-to-use interface and unlimited customer support, offering a fraction of the cost compared to the competition. With a 4.4/5 TrustScore on Trustpilot, 85% of TaxSlayer's customers rate the service as Great or Excellent. While some users have found the platform easy to navigate, especially for simple tax filing needs like W-2 forms, others have faced challenges. Some customers have reported difficulty with the software's functionality, such as the inability to import or upload previous tax returns, and insufficient help during the filing process. Additionally, some users have expressed frustration with unexpected fees and the lack of clarity around free e-filing eligibility, which led to additional costs. However, the company has demonstrated a willingness to address customer concerns, as evidenced by the reversal of a refund decision in one case. Overall, TaxSlayer aims to make online tax filing accessible and affordable for millions of Americans, with a mix of positive and negative experiences reported by its customers.