Reviews for TaxSlayer
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From TaxSlayer
Hours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
TaxSlayer's cloud-based DIY tax software includes all the forms, calculations, and support you need to file both federal and state taxes electronically with the IRS— at a fraction of the cost of the competition. Trusted for over 50 years, we strive to make life simpler and less stressful for America's taxpayers, with easy-to-use technology that is dependable, fast, and accurate. When you file with TaxSlayer, you won't be surprised with fees for each additional tax form, credit, or deduction. Instead, prices are based on the kind of support you want. Every TaxSlayer user receives unlimited phone and email help from start to finish. If you need a little extra, you can select an upgrade with the right type of support for your tax situation.
Google: 3.6/5
TaxSlayer is an online tax filing platform that has been trusted by millions of Americans for over 50 years. Based in Augusta, Georgia, the tech company successfully completed more than 10 million state and federal e-filed tax returns in 2019, processing $12 billion in refunds. The platform is known for its easy-to-use interface and unlimited customer support, offering a fraction of the cost compared to the competition. With a 4.4/5 TrustScore on Trustpilot, 85% of TaxSlayer's customers rate the service as Great or Excellent. While some users have found the platform easy to navigate, especially for simple tax filing needs like W-2 forms, others have faced challenges. Some customers have reported difficulty with the software's functionality, such as the inability to import or upload previous tax returns, and insufficient help during the filing process. Additionally, some users have expressed frustration with unexpected fees and the lack of clarity around free e-filing eligibility, which led to additional costs. However, the company has demonstrated a willingness to address customer concerns, as evidenced by the reversal of a refund decision in one case. Overall, TaxSlayer aims to make online tax filing accessible and affordable for millions of Americans, with a mix of positive and negative experiences reported by its customers.