Crystal Springs - Augusta

Apr 2023

Terrible experience, would not recommend. Customer service is awful (they are nice on the phone and pretend that they'll solve your problems, but never do). It takes forever to get someone on the phone, and the deliveries are missed, charges are faults (not crediting the correct number of bottles, not replacing the correct number of bottles, etc).I would add that part of this is Primo Water's fault (they are also horrendous), but since Crystal Springs is entangled with Primo they all get lumped together.

Aug 2022

If I could give negative stars I would. Without question the worst customer service I have ever encountered. Missed deliveries, hours on hold waiting for a representative, outright lies regarding the next delivery expectations. Of course they never miss a bill....As there is no ability to contact the local representative you are left dealing with the 800 number.Judging from the past reviews this is a problem that no one cares to fix.

May 2022

We’ve had this service for 2 years. They are constantly out of the water we purchase, they show up days late for delivery on a regular basis. I honestly believe it’s our delivery guy and not the company though. They skipped my last two orders and I have not received water in a month now. He arrives and takes my empty bottles and hasn’t left any. I’ve talked with customer service twice now and both times a new delivery was set up for the next day and neither day has it come. I was on hold over an hour last night and hung up and am currently on hold now. I will be asking if I can just pick up the water somewhere myself now…