About Vinings Medical Center
Vinings Medical Center is led by a trusted, compassionate, and knowledgeable doctor who patients admire greatly. The doctor is described as smart, friendly, attentive, and having a top-notch bedside manner, always putting the patient's best interest first. She gets to know patients on a personal level, goes above and beyond, and has a deep command of the medical field. Patients appreciate that she stays on top of medical advancements and helps accelerate health progress. The practice is also noted for running on time, with appointments consistently starting as scheduled. However, multiple reviews cite significant issues with some office staff, particularly those who answer the phone and handle scheduling. These staff members are frequently described as not friendly, not welcoming, and sometimes having an attitude, which creates a poor first impression. While some patients note the clinical staff is excellent and that problematic staff are eventually replaced, the recurring concern is that this rudeness can be a detriment to the practice. Despite this, many patients highly recommend the doctor and her team, with several having been loyal patients for over a decade.
I'm indebted to Dr. Anita Smith for her counsel and expertise. After the first visit I knew she was a doctor I wanted in my corner, and she has been for many years. She exudes compassion and her command of the medical field is deep. I'm grateful she stays on top of medical advancements and truly know she's helped accelerate my health progress. She's a trusted doctor and someone I admire greatly and consider part of my tribe. Thanks to Dr. Smith and the awesome staff at Vinings Medical Center---we so appreciate you, Aaron, Andie, Oliva and Ansley!
The doctors here are great, no complaints, Dr. Smith is always very attentive, gets to know you on a personal level and always goes above and beyond. My only complaint is the office staff, especially the girl(s) who answer the phone. They are never friendly both over the phone and at check-in. Sometimes all you get as a first impression is the person you talk to when you call or go in, and this is not a good overall first impression for the practice as a whole. They are not friendly or welcoming and in fact sometimes get an attitude when you ask for something and they have to do their actual job. If you can get past the rudeness of the front office staff then you will...read full review
I absolutely love Dr. Smith! She is awesome, but recently I’ve had two bad customer service experiences with Kenzie who answers the phone and handles scheduling. Normally Dr. Smith’s staff is excellent, but I am beginning to see a shift and if Dr. Smith doesn’t address it soon, it may be to the detriment of her practice. Also I referred my fiancée and it is difficult to get a physical scheduled as well as getting push back about him making a routine appointment to see Dr. Smith. I am quite surprised because this has been my PCP for over 10 years!