Purchased a Groupon for this just before Covid hit. Wrote the owner several times asking if they are still in operation and never got a reply. Called today to book a massage, she was unprofessional on the phone. Then when she found out I had a groupon, she said "I'm not accepting groupon vouchers, you can request a refund." Groupon is still selling her vouchers, in fact it's trending on there. I will not be giving this unprofessional person my business, ever.P.S. most of her reviews are from personal friends.
May 2021
I do want to highlight it that this person is highly unprofessional. I bought a Groupon which she refused to honor. I went ahead to book the service on full price anyway. However, after cancelling my appointment TWICE on the last minute, she does not seem to be apologetic at all. It did not feel true that an emergency can happen twice in two days. However if it really did, I am really sorry for that. I never had a chance to actually experience the service so I can not comment on that part. But I do advise to call her before buying Groupon or booking appointment on her website. It is an extreme trouble to reschedule everything twice to make the timing work otherwise.
May 2021
Giovanna's warm and inviting personality is matched by the beautiful and inviting space she's created for the amazing massages and facials that she provides. You're in the best hands with her! Thanks for all that you do, G!
Purchased a Groupon for this just before Covid hit. Wrote the owner several times asking if they are still in operation and never got a reply. Called today to book a massage, she was unprofessional on the phone. Then when she found out I had a groupon, she said "I'm not accepting groupon vouchers, you can request a refund." Groupon is still selling her vouchers, in fact it's trending on there. I will not be giving this unprofessional person my business, ever.P.S. most of her reviews are from personal friends.
I do want to highlight it that this person is highly unprofessional. I bought a Groupon which she refused to honor. I went ahead to book the service on full price anyway. However, after cancelling my appointment TWICE on the last minute, she does not seem to be apologetic at all. It did not feel true that an emergency can happen twice in two days. However if it really did, I am really sorry for that. I never had a chance to actually experience the service so I can not comment on that part. But I do advise to call her before buying Groupon or booking appointment on her website. It is an extreme trouble to reschedule everything twice to make the timing work otherwise.
Giovanna's warm and inviting personality is matched by the beautiful and inviting space she's created for the amazing massages and facials that she provides. You're in the best hands with her! Thanks for all that you do, G!