About Brown's Arctic Air, Inc.
Brown's Arctic Air, Inc. is a reputable company that has served the air conditioning needs of residents in Lake, Sumter, and Marion counties for over 20 years. Known for their honesty and integrity, they have built a loyal customer base who refer them to friends and family. The company is responsive, with a team that shows up on time and provides timely service. They are also affordable and offer excellent maintenance and repair services. Recently, customers have praised the team for their efficiency and professionalism. Bobby and Gail were noted for their quick response during an emergency call after a lightning strike caused issues, showcasing their commitment to customer service. Customers appreciated that they were informed throughout the process of installations and repairs, like when a split unit A/C was installed. Phillip received praise for having the necessary part on hand and providing great service, making Brown's Arctic Air the preferred choice for many. The staff works as a team, arriving on time and completing jobs efficiently. They take the time to answer questions and provide valuable information about new systems. One customer was impressed when the team solved a problem with a clogged drain pipe quickly, correcting an issue that others thought might be a costly wiring problem. Brown's Arctic Air, Inc. is highly recommended for their reliable and cost-effective services, making them the go-to choice for air conditioning needs in the area.
They are good people , Great Service , Phillip was awesome , I still can't believe he had the part in his van lol, They don't over charge like their competitors do !!!!!! Will be using Browns Arctic Air for now on !!!!!
We can’t thank Browns Arctic enough! My elderly MIL had her A.C quit working. Long story short, after she called Frank Gay, they sent a technician out and he lied to her twice. Frank Gay told her it would be $6k to fix the broken parts or her other option would have been replacing the 2.5 ton air conditioner for $12k. He also stated the freon was completely out. That didn’t sound right to us after she had called us to inform us. I called Browns Artic and Bobby and Gayle were fast, reliable and proficient. He looked over everything he changed two parts and also checked the Freon. He said our Freon was full which was the opposite of what Frank Gay and the best part was they were very reasonable and affordable for under $1k. We love supporting local family owned businesses and this is one of the reasons why! Thank you so much Bobby and Gayle at Browns Arctic for watching over our elderly and for not trying to scam them out of money like these other companies!
We had Bobby and Gail out from Brown’s Artic Air, Inc this week because our AC was whining and hissing outside. I was happily sent back in time to the days of honesty and integrity. The problem with the AC was the exterior condenser fan motor. Bobby immediately identified the unit as under warranty, even though it was 6 years old. He verified the warranty through the supplier in our driveway and had the part delivered and I installed the next day. Most companies would have told me I need a new system. Or at least $1000 for a fan. Labor is all I paid. While Bobby replaced the fan motor, Gail went inside with me and set the WiFi thermostat up. Gail brought a manual from the office, because we did not have ours, and had us set up to control the unit from our phones. Absolutely amazing and unheard of in 2025. Please call them before you lose thousands to the big boys.