Al Packer Lincoln Service

May 2024

I couldn’t be more happier! I’ve been fighting with my car fob for weeks trying to change my battery so I decided to visit the service department to see if I can find some assistance. The cashier recommended that I speak with a service advisor. I met with Kimberley who was my service advisor for another repair, she showed me how to remove the cover and replaced the battery for me. I will continue to have my vehicle serviced at Al Packer Lincoln as advisors like Kimberley is top notch! Thanks Kimberley! I will definitely recommend this location.

Feb 2024

worst dealer to do business with on buying a car that is coming off a lease. They want to charge $1200 to pay off the lease and do minimum paperwork. If you ask any questions, they treat you as a fool. Lincoln Financial doesn't want to get involved. I would never lease or buy from Ford Motor Company in the future.

Feb 2024

I bought a car at Ford al packer and I have not had a very good experience, 2 weeks after buying my car the radio screen stopped working, I took it and they told me you have to leave your car for 3 days and when I came back They had not checked it, they told me we need your car for more time, I bought extra insurance so when I had to leave my car they would give me another one, and at no time did they give me anything, I had to pay Uber and I want Ford to give me back the money that I spent on Uber because I spent all my expenses that I had on Uber and no one answers me for anything, when I received my car it had other damage, the driver's handle is missing I ask service and they tell me that they are going to review the photos , and then they tell me that they are going to ask for the replacement, I have been waiting for a response for the handle for 2 weeks and no one tells me anything, when I went to get my car to service to pay the cashier gave me the bill, she didn't say hello, she just told me your name and she handed me the bill, when I looked I had to pay 1,933.19 dollars, I told her why I have to pay this and her response was, that was the repairs to her car, I asked to speak to another person and I only had to pay 100 dollars, the lady At no point was she interested in helping, it seems very unprofessional of her since her job is to help clients, now I am waiting more than a month for the money I paid in Uber and no one answers me, and my door handle is still damaged I want you to give me a response compre un carro en la ford al packer y no he tenido muy buena experciencia, a las 2 semanas de comprar mi auto la pantalla de la radio dejo de funcionar, la lleve y me dijeron tu carro lo tienes que dejar por 3 dias y cuando volvi no lo habian revisado, me dijeron necesitamos tu carro mas tiempo, yo compre un seguro extra psra cuando tuviera que dejar mi carro ellos me dieran otro, y en ningun momento me dieron nada, tuve que pagar uber y quiero que la ford me devuelva la plata que gaste en uber por que yo pase todos mis gasto que tuve en uber y nadie me responde por nada, cuando recibi mi carro tenia otro daño, la manija del conductor esta partida le pregunto a service y me dicen que van a revisar las fotos, y despues me dicen que van a pedir el repuesto, ya llevo 2 semanas esperando repuesta de la manija y nadie me dice nada, cuando fui por mi carro a service a pagar la cajera me pasa la factura, no saludo solo me dijo tu nombre y me paso la factura, cuando mire tenia que pagar 1,933.19 dolares, le digo por que tengo que pagar esto y su repuesta es, eso fue los arreglos de su carro, pedi hablar con otra persona y solo tenia que pagar 100 dolares, la señora en ningun momento se intereso en ayudar me parece muy poco profesional de ella ya que su trabajo es ayudar a los clientes, ahora estoy esperando mas de un mes sobre la plata que pague en uber y nadie me responde, y la manija de mi puerta sigue dañada quiero que me den una repuesta