Comfortable Care Dental Group

May 2024

My whole family has been here many times and each time they make us sign a paper stating this is what we will be paying but then months later we get a bill in the mail for more. This happens every single time and they say its because insurance didn't pay for all of it but its just very suspicious and very distasteful. I don't trust them anymore and will be going elsewhere.

Feb 2024

I wish I'd read the reviews on Yelp before I went. My experience mirrors many of the bad reviews. They billed me 100% and then billed my insurance. When they received 50% back from my insurance, they did not let me know. They received the first payment in Oct 2023. I had appointments in Nov and Dec and thought I would owe something for each of these appointments. I was told I didn't owe anything but given no explanation. I questioned it both times and was just told I didn't owe anything. I went for a cleaning in Jan 2024, which I would have cancelled but didn't want to try to find a new dentist at that point. The Hygienist told me I would owe $170 for that day. Again, when I went to the front desk I was told I didn't owe anything. When I questioned why, I was finally told that I had a $1,400 credit on my account. I asked how that was possible and was told they received more from my insurance when a had a molar worked on. I then went home and went through all my EOBs, which I should have done before. It turns out they received $2,500 from my insurance. I call and asked to speak with someone in charge of billing. Two weeks later and no phone call. I went into the office and was told the person I needed to talk to was at "company headquarters" and would be back in that afternoon. I asked why no one called to tell me that previously. They didn't know. That person did call me and told me she just got back from vacation. You might want to all be on the same page! She also told me that they only let a patient know that there was a credit on their account once the insurance claim has been closed out. I explained that this was an issue because I used 2023 FSA dollars to pay part of that bill, so now I owe more in income taxes and am accruing penalties every day that I don't receive my money back. She asked me what I wanted and I said I wanted an apology and to know this was not the correct way to handle this whole process. She said she did apologize if I was upset. There was no question that I was upset. Throwing in the "if" puts the accountability of the situation back on me and not on them at all. Worst dental office experience ever. My first inclination to find another dentist was when Dr. Beazell was training someone and said, "Most of our patients don't care what their teeth look like, so we just try to keep them as healthy as possible." May well be true, but you should probably say things like that out of hearing of your patients. I should have cancelled any more appointments at that time. Lesson learned.

Nov 2023

I had an appointment with this office and felt I was treated rudely. I went there for a broken tooth. Waited for Dr Charlotte to come into the office for about 25 minutes when she finally came in she just spent a very short time telling me I need a crown didn't offer much other help than telling me a crown.. I wanted, some kind of comfort or information on what to put in the broken tooth to hold me over.. because I'm just here for short time .. visiting ..crown would not b ready for 2 weeks ..I explained my situation ..then jess the. assist put Wax in broken area which didn't help at all. I called back explained what happened and Sheenia made another appointment to come in and get some kind of a filler put in there, ..on the appt day when I was ready to go there, goin out the door for my appt in 30 min. ..I had somebody come to pick me up to take me there.. she lost 1/2 pay to take me ...then jess asst called canceled the appt ..she said that I can only come in if I was having the crown done ..they knew I couldn't get crown done due to timing ..I was very upset. I will never return there and I will let everyone in my condo area here in florida know my experienceThey made appt knowing what happened ..They r just interested in making money ..no other help ..