Speaking strictly about the customer service representative (CSR) at the desk/counter when customers walk in —> I received great service earlier today. Katrina (the CSR) was friendly, courteous, professional and extremely helpful. She was able to assist me with my account and I really appreciate her explaining everything in a clear, concise explanation. She also is personable, and we had a little chat about our respective kids. I like when a CSR can relate with you as the customer. To be honest, it is one of the reasons I am thankful to live in a 'small' town(s), and being able to experience the friendly atmosphere in dealing with locally owned businesses.
September 2023
Had a leak in the hot water tank. Made an appointment right away. The gentleman Fillippe made it a priority and i had a team of professionals taking out the old and installing the new water heater in less than 2 hours. Thank you guys so much!!
November 2018
The crew who came to our home to install our new realfyre gas fireplace into our existing wood fireplace this past February was truly amazing. It was a difficult job requiring repeated efforts at fishing the gas line down from the attic and into please at the fireplace but the crew kept trying and was finally able to coax the gas line into position to make the connection at the fireplace without doing any demolition or hole cutting. The fireplace is awesome we are very pleased. Great job.
Speaking strictly about the customer service representative (CSR) at the desk/counter when customers walk in —> I received great service earlier today. Katrina (the CSR) was friendly, courteous, professional and extremely helpful. She was able to assist me with my account and I really appreciate her explaining everything in a clear, concise explanation. She also is personable, and we had a little chat about our respective kids. I like when a CSR can relate with you as the customer. To be honest, it is one of the reasons I am thankful to live in a 'small' town(s), and being able to experience the friendly atmosphere in dealing with locally owned businesses.
Had a leak in the hot water tank. Made an appointment right away. The gentleman Fillippe made it a priority and i had a team of professionals taking out the old and installing the new water heater in less than 2 hours. Thank you guys so much!!
The crew who came to our home to install our new realfyre gas fireplace into our existing wood fireplace this past February was truly amazing. It was a difficult job requiring repeated efforts at fishing the gas line down from the attic and into please at the fireplace but the crew kept trying and was finally able to coax the gas line into position to make the connection at the fireplace without doing any demolition or hole cutting. The fireplace is awesome we are very pleased. Great job.