Politics aside, Tesla makes a great product. Joel at this location was so helpful and courteous. The issue I had was resolved to my satisfaction. Great start to this journey with EV and Tesla.
November 2024
Justin was fantastic in answering all our questions and went above and beyond by sharing his direct email, giving us a light show demonstration with cars on the lot, and even finding a Model Y at another Tesla location with better incentives for us. His passion for Teslas was clear through his extensive knowledge and enthusiasm. I also appreciated that the sales team doesn’t work on commission, making the process far less stressful with absolutely no haggling, unlike a traditional dealership. Lastly, I loved that we could test drive on our own without a sales associate, which made the experience even more enjoyable.
November 2024
During the month I waited for my appointment, I felt apprehension to visit the service center due to some less than stellar reviews. So, when my day arrived, I showed up to my appointment and went inside. The first staff member I came across was Natalie, who is very knowledgeable regarding automotive issues. Since there were no loaners, I chose to remain at the service center waiting for my car. One of the mechanics spoke to me about the issue and explained that the upper front control arms along with the lateral lower front links had to be replaced. My car is only six years old with 28,000 miles so I was surprised to hear the bad news but regardless, I placed my trust... read full review
Politics aside, Tesla makes a great product. Joel at this location was so helpful and courteous. The issue I had was resolved to my satisfaction. Great start to this journey with EV and Tesla.
Justin was fantastic in answering all our questions and went above and beyond by sharing his direct email, giving us a light show demonstration with cars on the lot, and even finding a Model Y at another Tesla location with better incentives for us. His passion for Teslas was clear through his extensive knowledge and enthusiasm. I also appreciated that the sales team doesn’t work on commission, making the process far less stressful with absolutely no haggling, unlike a traditional dealership. Lastly, I loved that we could test drive on our own without a sales associate, which made the experience even more enjoyable.
During the month I waited for my appointment, I felt apprehension to visit the service center due to some less than stellar reviews. So, when my day arrived, I showed up to my appointment and went inside. The first staff member I came across was Natalie, who is very knowledgeable regarding automotive issues. Since there were no loaners, I chose to remain at the service center waiting for my car. One of the mechanics spoke to me about the issue and explained that the upper front control arms along with the lateral lower front links had to be replaced. My car is only six years old with 28,000 miles so I was surprised to hear the bad news but regardless, I placed my trust... read full review