Called at 4:52pm on a Tuesday to schedule an appointment. A recording advised me that the office was closed and to call during normal business hours which, the same recording states, are until 5pm Mondays, Tuesdays, Thursdays, and Fridays. This is just the latest in a series of issues I've had since becoming a patient.
September 2020
I've never seen a place deteriorate so badly in my life! I've been a patient for over a decade and loved dealing with Dr. Joe and Julie Umberger! Unfortunately their staff is ruining them. I spoke to an extremely rude young lady this morning named Alex. The lack of care or concern was overwhelming! After waiting almost 3 hours to be seen on my last appointment she is the final straw. After telling her I think I have the flu and her telling me I could come in, in 10 days from now I ask her what I was supposed to do which she replied "I don't know, go to a walk-in or something and we do not offer walk-ins". No sympathy no apology no care or concern... read full review
September 2020
Dr. Joe and his staff are amazing. They treat you like family. Nikki is always ready to help any answers my questions all the time. I am so glad I found a Dr who can manage my migraines after 25 years and my raynauds all in one.
Called at 4:52pm on a Tuesday to schedule an appointment. A recording advised me that the office was closed and to call during normal business hours which, the same recording states, are until 5pm Mondays, Tuesdays, Thursdays, and Fridays. This is just the latest in a series of issues I've had since becoming a patient.
I've never seen a place deteriorate so badly in my life! I've been a patient for over a decade and loved dealing with Dr. Joe and Julie Umberger! Unfortunately their staff is ruining them. I spoke to an extremely rude young lady this morning named Alex. The lack of care or concern was overwhelming! After waiting almost 3 hours to be seen on my last appointment she is the final straw. After telling her I think I have the flu and her telling me I could come in, in 10 days from now I ask her what I was supposed to do which she replied "I don't know, go to a walk-in or something and we do not offer walk-ins". No sympathy no apology no care or concern... read full review
Dr. Joe and his staff are amazing. They treat you like family. Nikki is always ready to help any answers my questions all the time. I am so glad I found a Dr who can manage my migraines after 25 years and my raynauds all in one.