C

Jul 2020

I have been having my chimney cleaned by this company for almost 30 years. They came in March, and performed the usual thorough job for a reasonable price. Then a few weeks later, I heard an animal scratching on the metal flue, and I thought maybe they didn’t get the screen back on the top of the chimney correctly, and something had gotten inside the flue that couldn’t get out. The noise continued for hours. I’m not a roof kind of guy, so I called Capital Services and told the lady what was happening. I said that if she sent someone out to check things out, and it turned out that the top was on right, I would pay them for their time. That afternoon, two employees as well as the company owner came to my house, but by then the noise had stopped. The chimney cap had been on right all along. The owner pointed out that on the type of chimney I have there is a gap between the inner liner and the outer liner that is not covered by the chimney cap, and that sometimes a small animal can fall in and have trouble finding its way out. The employees thought whatever was in there had found its way out, and the owner thought maybe I had rodents in my attic scratching the flue. He recommended a rodent exterminator. I never heard that noise again, but the important thing to mention is that while I got all that attention, I never got that bill I promised to pay.

Jul 2018

I have taken two tests here and generally happy with my experience. I had a little trouble finding it the first time. There is no Prometric sign at the driveway entrance of Capital circle, I would recommend the management to consider putting up a conspicuous sign. But after you pick the right driveway, you have to drive to the back side of the building and there is sign next to the entrance (see pictures). There are only few parking spots but I was able to find a free spot both time. Apparently the tests I was taking were kinda uncommon and the test center staff were not familiar with policies and it created a minor issue. My tests were open book exam, and one staff told me I am not allowed more than one book. I asked her to double check because I was sure this test let me carry me a box of references. She tried to tell me I am wrong before checking carefully again which I did not like! Fortunately another staff, Jay, cleared up the confusion right away, he assured me indeed I am permitted to carry as many references I would like. They gave me a locker and key, where I kept my wallet, cellphone and car keys. They scan you like in the espionage movie, check out your ankle tattoos. Inside the test center there are maybe 15 computers. The free desk space is very small though. I had two books, I had to move the keyboard out of way to be able to flip through my references to answer various questions and do some maths. My fellow test takers were fabulous, no noisy people in the room. If you arrive a bit early than scheduled time, they also let you start the test early. Good luck, treat yourself some chocolate cake after the test whether you pass or not!