Extremely unsatisfying customer service from the person on the phone. The first call and service was dealt with no issues and i was specifically told i would have a 30 day warranty if the problem arrived.The same issue arrived so we gave them a second call. No one came, no one called.The third call, my brother called this time but he mentioned the warranty. He was told no warranty existed for this particular situation. The receptionist then said she would both check the invoice to verify the existence of the warranty and send a plumber to us regardless since we needed the situation handled no matter what.... NO ONE SHOWED OR CALLED.The fourth time and final time i called,... read full review
April 2022
Picture it...You own a home and suddenly your master bathroom is acting possessed. Things not draining like they should, water coming up out of places it should be draining from and a new smell that no amount of febreeze could help with. Yep, that happened to us. Now, add in its late at night and the weekend is looming. I Googled and that was a bad idea which resulted in a basic panic attack because per the internet, this was a 20k problem and we could not stay in the home while being worked on. Ha ha you gotta love Google. So, this began my search for help with our plumbing. My sister recommended 3 people. None of those people had availability and/or did not pick up... read full review
October 2021
Water heater wasn't hotanymore, I called several companys and Rooter beat the prices by hundred of dollars. Fast and friendly the guy came out the today which is same day as me making the decisions. I am happy to take a hot shower tonight awesome!
Extremely unsatisfying customer service from the person on the phone. The first call and service was dealt with no issues and i was specifically told i would have a 30 day warranty if the problem arrived.The same issue arrived so we gave them a second call. No one came, no one called.The third call, my brother called this time but he mentioned the warranty. He was told no warranty existed for this particular situation. The receptionist then said she would both check the invoice to verify the existence of the warranty and send a plumber to us regardless since we needed the situation handled no matter what.... NO ONE SHOWED OR CALLED.The fourth time and final time i called,... read full review
Picture it...You own a home and suddenly your master bathroom is acting possessed. Things not draining like they should, water coming up out of places it should be draining from and a new smell that no amount of febreeze could help with. Yep, that happened to us. Now, add in its late at night and the weekend is looming. I Googled and that was a bad idea which resulted in a basic panic attack because per the internet, this was a 20k problem and we could not stay in the home while being worked on. Ha ha you gotta love Google. So, this began my search for help with our plumbing. My sister recommended 3 people. None of those people had availability and/or did not pick up... read full review
Water heater wasn't hotanymore, I called several companys and Rooter beat the prices by hundred of dollars. Fast and friendly the guy came out the today which is same day as me making the decisions. I am happy to take a hot shower tonight awesome!