ACE'S Roofing

Oct 2022

This business used to be great-until new ownership took over. Hire a different company for reliable, trustworthy service. I had some work done prior to it being sold. No problems at all with them. When I needed some follow up work done-which the previous owners knew was a possibility. It fell on deaf ears. I emailed and talked to Jessi and Brandon. I made it very clear how important this work was needed in order to have my house with a new addition fully insured prior to the peak of the hurricane season. I sent emails 7/14, 7/20, 7/27, 8/1, 8/15 with the only response from the 7/14 email-stating my needs would be addressed.My attempts at any phone calls went unanswered-except the first call, 7/11. Then I left messages about the sense of urgency needed on-7/14 (2), 7/25, 8/1 (3), 8/3, 8/4, 8/8.The message I left on the morning of 8/3 actually received a return call. I thought great this will get taken care or now. Nope. I wasn't empathetic listening to Brandon talk about all of his follow up needed with his new business he purchased. He knew I needed TPO work done as soon as possible. I made that very clear. He said he would get a hold of his TPO team and get back to me. Which never happened. Mind you this is early August with hurricane season fast approaching and work not scheduled to be done yet. After more messages left, I had no choice but to hire a different company.Fortunately I had somebody responsible and organized enough to get me on the schedule and get this issue corrected. Now, Brandon could claim that this TPO roof with a huge wrinkle on it was at fault of myself and my building contractor. Either way whether or not it was follow up for him to do at his cost or follow up to do at my cost he was not interested whatsoever in doing what an equitable company would do and that is to take care of their customers. To top it off, now he claims that I voided my warranty with him because I had no other choice but to hire a company to do follow up work that he was completely unresponsive to doing. So I guess he can just dust his hands off and be clear of this prior customer to his newly acquired company. A little background about myself. When I find a good company I am very loyal. I don't set unrealistic expectations. I expect the basic needs being met when called. I will expect return phone calls. No customer should feel the need to be constantly following up with messages that fell on deaf ears.

Apr 2021

A.C.E.S. Roofing did an amazing job replacing out roof. They saved us almost $700.00 on our homeowners insurance by suggesting hurricane CLIPS.They were prompt and very professional. I would recommend them every time!