I’ve generally loved working with this company but we’ve had two AC issues this summer that occurred after 8 and on a weekend. Previously, we would call and a tech would come out even if it was late. The past two issues (first clogged drain line and this one… who knows?) the tech has told us he can’t come at this hour nor can he schedule us and we have to call in the morning. The last time that happened we were not able to be scheduled until almost a full day had passed. After hours service and 24 hour service as advertised on their page should at least include a morning appt if you are paying for the upgraded service and care plan and call. It’s ridiculous... read full review
September 2024
Tech was on time, remembered coming to our house replacing blower. He was very professional and checked out my A/C. We have been a customer for 12 years with Franks A/C and will definitely call again in the future. JBailey
September 2024
We are loyal Franks customers. Always reliable, great service, reasonable cost. A lot our neighbors use Franks as well. This time we had Kyle G come out to our home bc our AC had turned off unexpectedly. He was at our home within just a few hours of calling. Super friendly, informative, got our AC fixed within minutes. Highly recommend Franks AC and Kyle G is wonderful if he ends up being your tech!
I’ve generally loved working with this company but we’ve had two AC issues this summer that occurred after 8 and on a weekend. Previously, we would call and a tech would come out even if it was late. The past two issues (first clogged drain line and this one… who knows?) the tech has told us he can’t come at this hour nor can he schedule us and we have to call in the morning. The last time that happened we were not able to be scheduled until almost a full day had passed. After hours service and 24 hour service as advertised on their page should at least include a morning appt if you are paying for the upgraded service and care plan and call. It’s ridiculous... read full review
Tech was on time, remembered coming to our house replacing blower. He was very professional and checked out my A/C. We have been a customer for 12 years with Franks A/C and will definitely call again in the future.
JBailey
We are loyal Franks customers. Always reliable, great service, reasonable cost. A lot our neighbors use Franks as well. This time we had Kyle G come out to our home bc our AC had turned off unexpectedly. He was at our home within just a few hours of calling. Super friendly, informative, got our AC fixed within minutes. Highly recommend Franks AC and Kyle G is wonderful if he ends up being your tech!