Walmart House Cleaning Services

Nov 2024

BUYER BEWARE! This store/company lies! I ordered 5 plants (for $170+) that were delivered from a 3rd party vendor last December. TEN MONTHS later they had never grown. They hadn't died either - just looked sick and never got bigger or flowered. I talked to someone at the St Augustine super center customer service about what I could do (online offers a 30 day warranty only but who knows what a plant will do in that short period of time). I was advised that Walmart would honor a one year plant return and I should go into Walmart.com "chat". So on October 12th that is what I did. The "chat person" contacted the vendor and informed me that the company had hung up on him/her. So instead, Walmart.com emailed the vendor and ask that they contact me (even though I told chat that I had already emailed the vendor several times myself with no response). I was also told to file a dispute with my credit card/bank and Walmart would "refund immediately". I did. I also offered the chat person to return the 5 plants to the store so they could see they were no good along with the receipt showing that I purchased 5 replacement plants from Lowes. The chat person told me it would not be necessary - he/she believed me. After a month, I received notification from my credit card company that Walmart REFUSED to refund. I went into chat again and was told the same thing - Walmart.com would contact the company and I needed to give them 48 hours to respond but reassured me Walmart would take care of this problem for me. Again, THE VENDOR NEVER RESPONDED! So, again, I went into Walmart.com chat. This time I was basically told Walmart.com was going to do NOTHING for me!!! I have copies of the chat where I was promised resolution. I spoke with a supervisor in this chat as well. He gave me the same response as the initial chat person. Basically telling me there was nothing that could/would be done - it didn't matter that 4 other people (Walmart customer service, chat x2, & chat x1 supervisor) had previously told me differently. The last time I was in chat both the initial person as well as the supervisor were rude and disrespectful! I will NEVER shop Walmart (store or .com) again. That includes gift cards I send to friends/family for holidays/birthdays. MY WALMART DAYS ARE OVER!!!! There are too many stores that a person can use that are user friendly. I do not need to settle for lies and abuse while spending my money!!!!!

Oct 2024

BUYER BEWARE! ZERO STARS !ABSOLUTELY TERRIBLE WORK AND CUSTOMER SERVICE! DO NOT BRING YOUR CAR HERE UNDER ANY CIRCUMSTANCES! If I could give negative stars I would. I had my 2 front tires replaced here. 3 months later I went in to have the rear tires replaced. The "auto experts" here took off the new tires that they themselves had installed and left the old tires on. Truly unbelievable. When I returned to have them fix their mistake they told me there was "nothing they could do" since I didn't catch it earlier. While I was in the waiting room another customer asked that the person working on his car stop and be replaced because of lack of knowledge. This was supposedly their "Senior Mechanic". Yikes! If you care about your car at all do not use the Walmart Auto Center in Saint Augustine!

May 2024

I found a parking space under a tree in the parking lot between two cars that people were sleeping in with their windows partially rolled down which I found strange but I've heard this is a pretty common practice at Walmart for people that live in their vehicles that I wasn't aware of which is pretty sad. I guess I heard that over-night camping for RV's could be arranged at some Walmarts but didn't realize this service was available for the homeless - so if this is a service they provide it's an honorable gesture of sorts. I walked in and found this store hasn't aged well and if I had to assume that Walmart isn't the company it once was this would be an example of its decline. After looking down a few aisles I found the item I was looking for and proceeded to the self-check registers navigating through a lot of customers who appeared to be roaming the store aimlessly, it was almost as if they were here for the air conditioning, in essence a sanctuary verses a shopping trip. Prior to leaving the store I decided to use the restroom since I still had a few errands to run, this confirmed the lack of investment by Walmart to keep this property a viable asset that provides amenities for their loyal customers, in short it was disgusting and I made a quick U-turn after opening the restroom door the risk wasn't worth the convenience. It's probably been a few years since I visited a brick and mortar Walmart, it's has nothing to do with being pretentious it's just that beside groceries I shop online for most of my purchases so I rarely visit retail businesses for everyday items. I don't know if the condition of this Walmart is the exception or it's an accurate snapshot of how much this company has declined, hopefully this is not a typical representation of their properties but with a company of this magnitude it takes a major capital investment to renovate and update or do simple maintenance. I saw very few "associates" on the floor and had no reason to interact with any so I can't speak of the customer service here, but it seems "the struggle is real" for this company and although I may not agree with all their policies they do provide an essential service for many...