St Augustine Regional Vet Emrgncy

Jul 2024

Our poor Halo had some severe GI issues yesterday that warranted an emergency trip. Staff were incredibly friendly and very understanding of Halo puking in the waiting room multiple times. They mopped it up and never made it feel like an inconvenience. We were seen quickly and the vet who took care of us was fantastic. Younger gentleman (I'll need to edit this with his name). I was very concerned with price as previously for an emergency obstruction surgery elsewhere we felt taken advantage of. That was NOT THE CASE here. They only did what was necessary and the cost was very reasonable for emergency care at midnight. Honestly it shocked me how low it was. Halo came home and slept really well. Woke up in good spirits and ate a little food. I am so thankful we came in last night and were able to ease her discomfort. Thank you!!

Apr 2024

I just wanted to first take the time to say thank you to any of those in this position and doing what you do, vet techs, vets, even reception. It's a very difficult job and the encounter I received was nothing but great. Took my little guy Apollo in for something wrong with his eye. I was greeted by a nice empathetic lady asking why he's there. After waiting around 20 minutes (with two other others ahead) we were called back. Almost minutes later we were taken care of and they took him back for vitals. The part that took the longest was waiting during this time. There happened to have been an emergency during this time and that is why the wait was longer than expected. The veterinarian came in and was apologetic, empathetic, and explained what was going on with my dog. She then asked if we had anymore questions. The vet tech (I'm assuming vet tech) came in minutes later with the bill, explained it, and gave us options of treatment rather than just forcing unnecessary tests. Overall the experience was very pleasant for the circumstance. Everyone there was nice, cared for the owners animals, and did their best with limited staffing and a high number of animal intakes. Pricing was expensive but it's just like our hospitals so nothing surprising. Also like hospitals, sometimes cases come in that need higher tend of care, which could mean longer wait times. Please know this has nothing to do with your animal not being important, rather, they might be saving another's life. Apollo is doing great!

Sep 2023

We are so grateful to the amazing staff for saving our sweet dog Kai's life this weekend . After taking him to another vet and getting no help or answers we scooped Kai up and went straight here. He had not ate in 5 days or kept water down for 4 days. He was extremely dehydrated, lethargic and he was deteriorating by the hour. This staff and amazing veterinarian immediately gave fluids, steroids, antibiotics, nausea meds, and we left with high hopes. He kept all fluids down and began eating slowly. By yesterday Kai was running down the stairs happy wagging his tail wanting to eat everything! He's back to playing with his toys. Thank you all for saving Kai and the professionalism, empathy and quick action for our fur baby. I did leave a honest review of the vet that treated our dog like a money sign and not concerned of his health at all. That vet was Del Mar veterinary hospital. This man Ramon Nieves is not a qualified veterinarian and has no business treating animals. Here is a picture of Kai today so happy and back to life!!!