Brightman Pet Clinic: Barnard Jonathan DVM

Jul 2023

I brought my dog in for a Spring Dental Cleaning Special, that was advertised for about 89.99. I don't remember the exact price, but it was a good reason for me to get an early cleaning for my dog who I take in for annual cleanings. I received a call in the afternoon from Dr. Nichols who informed me that she should also remove a few teeth. I had not experienced this before, although I had been warned by my previous vet that smaller dogs have teeth issues, so I was not surprised, and this news confirmed the reason for my annual visits. She asked if that was ok, and I agreed. I was called again by reception to pick up my dog. I arrived and was asked to pay my bill of $700! Yes!! I couldn't believe it. The itemized bill was explained to me, and although I couldn't argue the charges, I asked for the Doctor to come out and explain to me why she didn't inform me over the phone what the charges would be. They reluctantly apologized and offered me to make payments, which I was told was special because they don't offer anybody to make payments. They treated me poorly and didn't care. If your read the great reviews for Brightman, like I did before I came here, you will find they were for the original owner, Dr. Brightman, who sold this practice to the new owner, Dr. Nichols. If you read recent reviews, they do not compare to the original owner. This is not unique. Yelp needs to mark in an obvious manner whether a business and its reviews are for a different owner.

Mar 2022

Love the entire staff. Professional and caring. Despite my cat Oz only wanting to be in a basket they understood and treated him like family. I felt the care they had for him when it was time to let him go. Thank you for making a painful time feel like a proper gathering for the passing of a loved one. It meant so much to us.

Oct 2021

I wanted to give an update.I did receive a sympathy card from Dr. Nichols and I am relieved and grateful . I lost my baby girl 9/ 27 and recieved the card a few days ago ,approximately (10 /13). In my previous review I was and still am heartbroken,and had not recieved a card or phone call ect... so I am sorry and just wanted to let readers know about a card from the vet.