Reviews for JCPenney Optical

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May 2023
BAD experience! They say it will take 3 weeks or so to get glasses AFTER you spend time picking frames, (not many in specials). Unusually long compared to everywhere else. Waited patiently with broken glasses for new ones. Kept calling, phones did not go anywhere (as they acknowledged after I went in, in person). Not helpful! Called so many times that I had to go in after 3 weeks to see if they are in because they they couldn't be bothered?! Very unprofessional to not call me and tell me they are in!Get there and tell Tania something is not right at all, feel like puking. "Take them home and you'll get used to them." Repeat x 10. Um NO seriously something is wrong! Another...read full review
Nov 2022
Warning! Choose another Optometrist. I had a horrible experience here, wasted $600, and still don't have glasses. This was my first ever eye exam. I was rushed through and wasn't given any instructions as to what to look for in discovering my prescription. The Dr. just said "which is better, this one or this one" I didn't know what better meant, so I choose the "bigger/more clear one". I went to the Dr because I needed readers, but it was recommended I get progressive lenses so I could leave them on all day. When my prescription came in, I tried on the glasses, and was horrified on how wrong the prescription was. It was awful. I couldn't read an entire computer screen...read full review
Nov 2022
All I can say is that I was truly blown away today at JCPenney Optical. I recently moved from California and realized I was out of contacts and in desperate need of a new pair today -- it being Saturday, I realized it would be hard to get in, as I needed a new prescription on top of needing contacts. Tanya answered the phone when I called, was such a friendly voice on the other end, and said she would talk to the doctor to see what they could do, though their schedule was full. Less than 15 minutes later I get a call back, and Tanya said the doctor would get me in. Just, WOW. I cannot tell you how grateful I was to find not only such a wonderful new eye doctor, but two...read full review