CIA Access Control Inc

May 2024

We had an issue with a mic that stopped working on an entry panel. Someone was here quickly and was able to correct the problem. I understand that even the manufactures service dept diagnosed it wrong but he was able to figure it out. Everyone trys hard to make sure customers are taken care of.

Mar 2024

Technician, Chuck, was very knowledgeable and helpful. Diagnosed system problems correctly and offered all possible solutions, recommending the most cost-effective. He installed a third party device at my request and was creative in making it effective and secure. He explained everything clearly in layman's terms.Addendum: On a subsequent visit, he did troubleshooting on the third party device and fixed everything I messed up trying to fix it myself.Addendum Feb 2024: He diagnosed a short in the power feed and provided illustrated instructions for the electrician to fix it. Then got everything up and running.I don't usually provide reviews, but extraordinary service is...read full review

Dec 2023

We had a very odd and frustrating problem with our remote access to the Linear system and cameras. Nick was our tech who did a fantastic job of being patient, spending the time and finding the issues. He installed a firewall and was very knowledgeable about the system and networking. He even helped us via phone after hours to get a global VPN app installed. A shout-out also to Randy who has been our tech on numerous occasions and first identified the IP(v) issue with our system. I swear gremlins do exist and we got a bad case of them, but these guys made it right. Well done.