Optical Outlets

Optical Outlets is a business located in Florida that offers eye examinations, designer eyeglasses, and contact lenses. They have over 50 locations, all of which are doctor-owned and operated. The business is known for its exceptional customer service and variety of discount and designer eyewear and contact lenses. One customer, a retired individual, had a positive experience with a manager named Sarah. The customer didn't find a pair of glasses they liked until they spoke to Sarah, who was wearing a pair that the customer loved. Although the store no longer stocked those glasses, Sarah went above and beyond by calling other locations to find them. She even allowed the customer to try on her glasses after disinfecting them to take measurements. The customer was grateful for Sarah's kindness and excellent customer service and appreciated the beautiful frames they received. Another customer also had a positive experience and received excellent customer service from Sara. Their glasses were ready in exactly a week, and they were impressed with the variety of frames and the quality of the lenses. They would definitely recommend the business and thanked Sara for her help. However, one customer had a negative experience. They went in for an appointment and were not acknowledged, so they had to approach the staff. The doctor did not dilate their eyes or ask any routine questions. The staff said they would call when the glasses were ready but never did. The customer had to check online and found that their glasses had been ready for five days. They were disappointed with the experience and will not return. In summary, Optical Outlets is a business that offers eye examinations, designer eyewear, and contact lenses. While some customers have had positive experiences with excellent customer service, others have had negative experiences with poor communication and lack of acknowledgment.