I got a Trane A/C until about 4 years ago from Ellington Air. I also got the $14/mo service contract, which turned out to be a good decision as the Trane A/C unit has had constant problems. I've found the repair technitians at Ellington to be capable, honest, and responsive. Also, Ellington can often offer same-day.service. My complaint is with the manufacturer of our unit, Trane, not Ellington. For example, we just learned that the main circuit board in our Trane system has failed for the SECOND time. It's roughly a $1,000 item, mostly but not completely covered by the warranty and service plan. To have failed twice, I've got to conclude these boards are... read full review
September 2024
Today I had the pleasure of meeting, John page, the general manager! I shared my concerns with him and he immediately responded with a suggestion on how to resolve the issue. Justin came out the same day with new filters and fixed the problem in less than 10 minutes! They are always so friendly and professional !
Absolutely Awesome! Thank you so much!
September 2024
Blake came out quickly when I called to say our brand new installed today ac quit working! Luckily it was just a very clogged drain line! Thank you for such great service! The guys who installed our ac were very awesome, friendly and a pleasure to work! I am so very impressed with Ellington AC so far! Thank you everyone including the receptionist who took my phone call on a Sunday afternoon!!! I am very impressed with this company.
I got a Trane A/C until about 4 years ago from Ellington Air. I also got the $14/mo service contract, which turned out to be a good decision as the Trane A/C unit has had constant problems. I've found the repair technitians at Ellington to be capable, honest, and responsive. Also, Ellington can often offer same-day.service. My complaint is with the manufacturer of our unit, Trane, not Ellington. For example, we just learned that the main circuit board in our Trane system has failed for the SECOND time. It's roughly a $1,000 item, mostly but not completely covered by the warranty and service plan. To have failed twice, I've got to conclude these boards are... read full review
Today I had the pleasure of meeting, John page, the general manager! I shared my concerns with him and he immediately responded with a suggestion on how to resolve the issue. Justin came out the same day with new filters and fixed the problem in less than 10 minutes!
They are always so friendly and professional !
Absolutely Awesome!
Thank you so much!
Blake came out quickly when I called to say our brand new installed today ac quit working! Luckily it was just a very clogged drain line! Thank you for such great service! The guys who installed our ac were very awesome, friendly and a pleasure to work! I am so very impressed with Ellington AC so far! Thank you everyone including the receptionist who took my phone call on a Sunday afternoon!!! I am very impressed with this company.