Way too expensive. I had a main line break and water running down the street. It was after 5 pm on a Saturday. I felt I had no choice. I appreciate Dial having emergency service and coming out promptly. The plumber was very competent and I have no problem with his service--well almost no problem. He was able to turn the water off at the valve and gave me the cost before he started digging. I was surprised it was so high $1450--but didn't know what would be entailed. In my prior house, I had a main water line fail in a very old house. Over 10 years ago, that was $800. They had to replace the whole line under the back house. This time, the house is only 10 years old... read full review
June 2022
Had my semi annual inspection and service on 6/17 The tech was not very personable. Tonight 6/30 noticed the inside handler is leaking. Called, call center wanted to send a tech tonight. Tech called didn't want to come. Husband said not an emergency, but call center said no available appointments tomorrow. Tech that called said that wasn't true and he would put it in the system and we'd be contacted tomorrow 7/1. Not as impressed with this company since it consolidated.
June 2022
We purchased a system in 2019 from Duron Smith. We also purchased a 12 year 'bumper to bumper warranty'. We faithfully had our annual maintenance checkups. The last one performed April 2022. Unbeknownst to us - the technician in April released some freon and did not replace it. Last week we noticed the thermostat temp was well above the temp we had it set to. I called for service last week. It was immediately clear that this company is no longer the company we did business with in 2019. They could not send anyone until today (June 20). The technician was great (Felix). The problem is when we were asked to pay $49 for the 'service call'. Again, we have... read full review
Way too expensive. I had a main line break and water running down the street. It was after 5 pm on a Saturday. I felt I had no choice. I appreciate Dial having emergency service and coming out promptly. The plumber was very competent and I have no problem with his service--well almost no problem. He was able to turn the water off at the valve and gave me the cost before he started digging. I was surprised it was so high $1450--but didn't know what would be entailed. In my prior house, I had a main water line fail in a very old house. Over 10 years ago, that was $800. They had to replace the whole line under the back house. This time, the house is only 10 years old... read full review
Had my semi annual inspection and service on 6/17 The tech was not very personable. Tonight 6/30 noticed the inside handler is leaking. Called, call center wanted to send a tech tonight. Tech called didn't want to come. Husband said not an emergency, but call center said no available appointments tomorrow. Tech that called said that wasn't true and he would put it in the system and we'd be contacted tomorrow 7/1. Not as impressed with this company since it consolidated.
We purchased a system in 2019 from Duron Smith. We also purchased a 12 year 'bumper to bumper warranty'. We faithfully had our annual maintenance checkups. The last one performed April 2022. Unbeknownst to us - the technician in April released some freon and did not replace it. Last week we noticed the thermostat temp was well above the temp we had it set to. I called for service last week. It was immediately clear that this company is no longer the company we did business with in 2019. They could not send anyone until today (June 20). The technician was great (Felix). The problem is when we were asked to pay $49 for the 'service call'. Again, we have... read full review