Dial Water Treatment

Aug 2023

Way too expensive. I had a main line break and water running down the street. It was after 5 pm on a Saturday. I felt I had no choice. I appreciate Dial having emergency service and coming out promptly. The plumber was very competent and I have no problem with his service--well almost no problem. He was able to turn the water off at the valve and gave me the cost before he started digging. I was surprised it was so high $1450--but didn't know what would be entailed. In my prior house, I had a main water line fail in a very old house. Over 10 years ago, that was $800. They had to replace the whole line under the back house. This time, the house is only 10 years old and it turned out to be a pipe connection only--someone had used flexible pipe and the digging was isolated to my plantbed beside the garage. My almost no problem is because even though it was not as big a deal as I had worried it would be--he had old glue that wasn't holding and couldn't water vac the water out so that it could dry. He had to leave me without water for the night and return the next day. When I think that I basically paid $700/hr, hardly anything for materials and was still without water for my morning shower--I feel robbed and will not be using Dial again.

Jun 2022

Had my semi annual inspection and service on 6/17 The tech was not very personable. Tonight 6/30 noticed the inside handler is leaking. Called, call center wanted to send a tech tonight. Tech called didn't want to come. Husband said not an emergency, but call center said no available appointments tomorrow. Tech that called said that wasn't true and he would put it in the system and we'd be contacted tomorrow 7/1. Not as impressed with this company since it consolidated.

Jun 2022

We purchased a system in 2019 from Duron Smith. We also purchased a 12 year 'bumper to bumper warranty'. We faithfully had our annual maintenance checkups. The last one performed April 2022. Unbeknownst to us - the technician in April released some freon and did not replace it. Last week we noticed the thermostat temp was well above the temp we had it set to. I called for service last week. It was immediately clear that this company is no longer the company we did business with in 2019. They could not send anyone until today (June 20). The technician was great (Felix). The problem is when we were asked to pay $49 for the 'service call'. Again, we have a warranty. The very rude person that called me demanding the $49 said they added that fee January 1, 2022. No notice to customers? No - they 'didn't have the time for that in this world right now'?! Whatever that means. Then she said that nowhere in our warranty agreement did it say they couldn't charge me a trip charge. So they can change the rules from when I signed the contract? I reminded her that our issue was caused by the service in April 2022 - her response - I should have called within 30 days. (even though the problem didn't show itself until last week). Duron Smith was a responsive courteous company - Dial Duron doesn't care about customer service. Again, the technician was great. This review is not a reflection of his service.