Animal Medical Center

Jan 2024

Left this vet and giving only 3 stars due to bad business practices. So, here is the scenario. I have been going to this vet for a while now and they have gotten quite a bit of our money. I have been so happy with the vet care. I felt so comfortable and have been so happy with how much knowledge the staff has. Specifically, we really love Dr. Carrell. But you only get one shot with me when it comes to conducting good business with good customers. Dolly, my oldest baby is sick with a urinary track infection. $300 vet bill that included blood work. Fine. No problem. I get it. Vetting is expensive. Separate urine analysis another $56. Fine. Seems silly. I did the work getting the urine and driving back to the vet for drop off, but ok. Don't include it in the initial bill, fine. I don't agree with it, but ok. I pay it. They said they will call me with results and I can swing by and pick up a prescription once results come back, so they did. I go to pick up the meds. They said it will be $83.10 for this special antibiotic. I questioned the charge letting them know that sounded high for an antibiotic or dog Med of any kind. The receptionist agreed and then I asked, if I would be better off going to Sam's to get this prescription? She said she really had no idea if they even had it and she doubted it,but I could always check. She said she really had no idea if they would even have something like that or not. So I paid the $84.10 on my card reluctantly. As I left, I was dialing Sam's pharmacy getting into my car. I got up the street and got the answer that I was needing. The prescription would only be $52 and they had it and would hold it in my name if the vet called it in. That is a huge difference in price. So I immediately called the vet back to let them know. She then said "Well, we cannot take back the medication because it's already left the building." My phone records indicate communication between 4:26pm to 4:41pm with this vet office and also included time spent calling Sam's as I sat in my running car up the street to come up with a more economical solution. That is approximately 15 minutes. Mind you......This is a pre-manufactured medication in a sealed box. It is a sealed medication and I was a block up the road. She continued to tell me that they would not take the med back or refund my money so that I could get a better deal at Sam's. Again this is a pre-manufactured medication, similar to something like a bottle of Tylenol that would be sealed and untouched. AND, again, I was only a block up the road and told her I was literally still a block away. She said it didn't matter!!!!! That is was their policy and they could not take it back because it left the building. A sealed unrefrigerated medication. Really? Give me a break. It had been from the manufacturer! I was furious. I told her that I am so serious that this could make me lose my business with them, and she said she was really sorry to hear that. (Disclaimer: She didn't actually sound that sorry.) Nobody called me back. Nobody cared. So I immediately started looking for vets. I accomplished all of this within the same hour I found the less expensive medication. Do you think that this vet office cared enough to make any attempt at all to either match the price or even call another pharmacy themselves to see if I could save any money? No. No, they didn't. This is BAD BUSINESS. You do not treat good customers like this. I have bragged on them and have sent other patients to them. This is the thanks this place gave me. Well, the joke is on them, because I have three senior dogs out of the five animals I have that are going to probably end up costing me a bloody fortune in the next couple years because I love them so much and I will get them vetted to the best of my ability in their old age. But it absolutely will not be at North Port St. Lucie Animal Hospital. I will be telling every pet owner who asks me where NOT to go and WHY. Please let this be a lesson on how to treat loyal customers in ANY busines

Oct 2023

Dr McNamara has been my female cat "Jack-O-Lantern" Vetanarian for 5 years. This Past August Jack O'Lantern suffered a stroke. Long hard Road for Jack O'Lantern and myself , but, Praise God she made a full recovery. Jack O'Lantern visited the Vet today, to get a post check up on her full recovery, ear cleaning and nail trim. She got a Clean Bill of Health. Thank you Dr Mac for taking my calls and seeing this through and a shout out to Laurie the Tech who is always so sweet. Jack O'Lantern is just hanging out and relaxing- relief to her and to me her Fur Mom!

Oct 2023

Such an amazing team here! Jennifer at the front desk went above and beyond to help me and my cat. All the girls at the front desk were so friendly, in general. They showed genuine concern from the moment I called, to saying good bye as I left my appointment. Samantha, nurse, was very kind and nurturing to my cat and she treated him as if he was her own. Dr. Carell was awesome! Very professional, knowledgeable, gentle and confident. He was very welcoming to answering all my questions, which was very comforting. He also gave me tips and things to look out for, for my cat's general well-being. Overall, I highly recommend this veterinary hospital. And, if you're a new patient, the first visit is complimentary. How helpful is that!! Thank you so much Dr. Carell and the North Port team!