Bascom Palmer Eye Institute

May 2023

Dr Donaldson is fantastic it’s her surgical coordinator who sucks. When I went to my last appt I was told she will call me to schedule laser surgery. I waited two weeks and then called another two times. After the third call I got a call back. I was supposed to get laser surgery April 13th but had to reschedule due to moving the next day I have called twice so far and no answer back. This is frustrating and is annoying to have to make sure you don’t miss the call. I love Dr Donaldson

Nov 2022

Ms. Stephanie McMillan (director) was very helpful and made my process smooth at the site. The staff was helpful and the customer service was EXCELLENT!!! Everyone was friendly, approachable, and knowledgeable! It's the best service I have received at an eye institute to date. The other reviews do not take into consideration all that is done there and how they strive to make things happen and all their customers happy. Check them out!

May 2022

Only doctors I trust with my precious eyesight. Parking is easy,, wait time not bad,, staff friendly but even without those, I would come here for the expertise. The doctors are not trying to sell anything, they don’t work on commission. They are the best of the best.