My daughter wanted her birthday celebration to be a girls day to ULTA and lunch. I took a group of 25 girls to ULTA on US1 and 117th. Katrina the store manager was BEYOND! I met with her prior to the day of celebration to let her know I would be coming in with a lot of preteens. I shared my desire to have her staff showcase what is proper skin care use for young ladies. The entire staff, Nia, Bianca, Christina, Jayla, and Katrina exceeded all expectations!! They were patient, informative and indicated the right choices of products for the girls. We had a wonderful experience!! They truly are the definition of excellent customer service!
October 2024
Jessica was super sweet and friendly. She was super helpful and took the time to answer any of my makeup questions. She recommended certain brands based on my needs and she really made my shopping experience much more enjoyable. Amazing customer service.
October 2024
Two people helped me here yesterday. One young woman with striking blue eyes suggested the benefit concealer and a nyx pink color corrector to me. I LOVE THE RESULTS! She was very helpful. Then an older woman who seemed to only speak Spanish helped me with the clarins lip oils. I wanted the color plum because that as what she had helped me sample, but she insisted the color was pitaya. When I got home and opened the oil, I realized she was wrong despite me pushing back that the color I wanted was plum. That was disappointing but I am overall happy with my experience.
My daughter wanted her birthday celebration to be a girls day to ULTA and lunch. I took a group of 25 girls to ULTA on US1 and 117th. Katrina the store manager was BEYOND! I met with her prior to the day of celebration to let her know I would be coming in with a lot of preteens. I shared my desire to have her staff showcase what is proper skin care use for young ladies. The entire staff, Nia, Bianca, Christina, Jayla, and Katrina exceeded all expectations!! They were patient, informative and indicated the right choices of products for the girls. We had a wonderful experience!! They truly are the definition of excellent customer service!
Jessica was super sweet and friendly. She was super helpful and took the time to answer any of my makeup questions. She recommended certain brands based on my needs and she really made my shopping experience much more enjoyable. Amazing customer service.
Two people helped me here yesterday. One young woman with striking blue eyes suggested the benefit concealer and a nyx pink color corrector to me. I LOVE THE RESULTS! She was very helpful. Then an older woman who seemed to only speak Spanish helped me with the clarins lip oils. I wanted the color plum because that as what she had helped me sample, but she insisted the color was pitaya. When I got home and opened the oil, I realized she was wrong despite me pushing back that the color I wanted was plum. That was disappointing but I am overall happy with my experience.