Discovered Saturday evening we had had an overflow issue with our lift station. Great. No toilet, shower, dishwasher, etc. Called Downs Sunday morning and very friendly, professional young woman talked with me. She was going to have Jesse call us back to let us know what time he would arrive. He called within an hour and actually tried to help us troubleshoot over the phone. He gave great advice but we still needed him. He let us know it would be after lunch and would call on his way. He did exactly that and was here within the timeframe he quoted us. Worked on our station for an hour and got it up and running. Jesse was professional and polite and knew exactly... read full review
November 2024
My mom had a backed-up sewer and leaking toilets the week of Thanksgiving. The polite, efficient scheduler sent a crew the next day, as soon as she could. Jesse and Alex were prompt, exceptionally competent and thorough. They fixed the sewer problem, greatly improved the old toilet, and were done in just over an hour. The charge was amazingly reasonable. They saved our holiday!
August 2024
Used the services of this company back in March to exchange the water heater in my house. Regina on the phone was great. Provided me with 2 quotes one with the unit and one only with installation services. About a week later, techs were in my house, installed the unit quickly, very professionally, they even took the debris and packaging if the unit I had bought. The company took care of permits and all. Great company to work with and I will definitely call them again for other services.
Discovered Saturday evening we had had an overflow issue with our lift station. Great. No toilet, shower, dishwasher, etc. Called Downs Sunday morning and very friendly, professional young woman talked with me. She was going to have Jesse call us back to let us know what time he would arrive. He called within an hour and actually tried to help us troubleshoot over the phone. He gave great advice but we still needed him. He let us know it would be after lunch and would call on his way. He did exactly that and was here within the timeframe he quoted us. Worked on our station for an hour and got it up and running. Jesse was professional and polite and knew exactly... read full review
My mom had a backed-up sewer and leaking toilets the week of Thanksgiving. The polite, efficient scheduler sent a crew the next day, as soon as she could. Jesse and Alex were prompt, exceptionally competent and thorough. They fixed the sewer problem, greatly improved the old toilet, and were done in just over an hour. The charge was amazingly reasonable. They saved our holiday!
Used the services of this company back in March to exchange the water heater in my house. Regina on the phone was great. Provided me with 2 quotes one with the unit and one only with installation services. About a week later, techs were in my house, installed the unit quickly, very professionally, they even took the debris and packaging if the unit I had bought. The company took care of permits and all. Great company to work with and I will definitely call them again for other services.