Florida Hospital Flagler Prompt Care

Jun 2024

Called to try get an appointment to get my ear looked at she said i dont think we can see you oh let me check whats your name then tells me if i havent been there before within 3 years which i have been before when my primary couldnt see me for days/weeks and i was having an issue. Rude and a waste of time just go to quik care instead of this place. What a joke

Nov 2018

I DO NOT recommend this facility. My mother went there and had to wait for 3 hours to get the care she needed and even after all that time they were not thorough. My mother had a back issue with excruciating pain in her back and abdomen sides and wanted X-rays. She went to the x-tay area to have her x-rays taken expecting to take pictures of the areas she mentioned to PA-- K.Damato and then the PA didn't put the proper orders in. She had to go back to the doctor's office and have the orders put in properly, but they made her wait in the waiting room (consoling her that she would be attended to soon )...for 2 hours. My mother was questioning whether her ribs were broken and the PA told her if that was the case there is nothing they could do for her. My mother had to demand the abdominal X-rays in order for her to understand where her pain was coming from. She was finally able to get X-rays done and went to pharmacy. Only to find out they forgot to order the basic Motrin 800mg. WE had to call them back repeatedly to get the proper medications called into our pharmacy. And then had to wait at the pharmacy 45+ minutes for PA-- K.Damato put the order in. The staff wasn't helpful to help facilitate this. One of the staff members (that work the front desk [Brittany, Julie, Jessica, Michael] ) even told us that she can just pick it up over the counter and then do the math...They just kept putting us on hold. The standards of care were not met. It felt like a patient factory assembly line. And when your number is called you don't even get the proper care or attention. This is not a place you want to let your guard down when it comes to your care...you have to question everything! And NOT trust that your patient rights are being respected.

Nov 2018

I’ve used this center 3 times, every time with a very sick child. They were fast, efficient, friendly and spot on with the diagnosis. I love that I got to see the Doctor right away and they answered all of my questions.