Reviews for First Command
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Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Ratings
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First Command
590 Wells Rd Suite 2, Orange Park
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WORST BANK EVER!!! We started with FCB over 20 years ago and they were great in the beginning. However with technology and scammers it has become progressively worse. Our account has been hacked so much that we lost count. In the past, they corrected the situation immediately. Now it takes 7 to 10 business days to get a card to your account once it is blocked and shut off. You have to call and dispute the charges which takes 15 days to get an answer. At 5AM I got a text asking me if I approved a charge...well I didn't answer because I was sleeping. Since I didn't see the charge, the hackers got over 1k out of our account and now I have to wait to see if they will return...read full review
Trying to tie up loose ends after my mom's passing, all of the plans made prior, to sign documents digitally were taken off the table when I didn't want to keep accounts open.This company has been difficult to deal with, and I do not trust anything they tell me. I'm not sure why anyone would trust a word they say.If someone can file taxes or buy a car online, this process should be no different.It's 2023, not the 1950's.I hope you are held accountable for you awful business practices of lying and misleading.My experience with 1st Command has been communicating with an advisor that is classes and unprofessional.