American home shield sent an emergency plumbing company and Drimaxx to evaluate a leak stain in the living room celing, under my second floor bathroom. The plumbers suspected that the leak could be coming from the tub but could not confirm because they could not fully access the tub valve due to tiles encasing it. Drimaxx utilized infared camera to detect areas of moisture but it was still challenging to find the exact cause and suggested cutting into the ceiling to get more information. Although initially there was no obvious leaking pipe, Alex was able to use a camera snake and do additional water testing and pinpointed the leak to the tub grout. Alex was very thorough... read full review
June 2023
Update*****
I was contacted by Drimaxx who negotiated a settlement for my damages. They appear to be taking the time to restore their reputation which I find commendable. The rep stated they have replaced some staff members. I am upgrading my review from one star to four based on their efforts to please a customer.
I contacted Drimaxx after mold issues arose in the kitchen. They were initially responsive although it took them two weeks to remediate the mold verses the original one week estimate. The crew caused damage to our kitchen in that they scratched the pantry door as well as our dining wood floor when dragging the refrigerator... read full review
June 2023
They were great and very friendly. I liked how professional they were and very knowledgeable about the job. Excellent service. I would use them again if needed.Services: Water removal
American home shield sent an emergency plumbing company and Drimaxx to evaluate a leak stain in the living room celing, under my second floor bathroom. The plumbers suspected that the leak could be coming from the tub but could not confirm because they could not fully access the tub valve due to tiles encasing it. Drimaxx utilized infared camera to detect areas of moisture but it was still challenging to find the exact cause and suggested cutting into the ceiling to get more information. Although initially there was no obvious leaking pipe, Alex was able to use a camera snake and do additional water testing and pinpointed the leak to the tub grout. Alex was very thorough... read full review
Update*****
I was contacted by Drimaxx who negotiated a settlement for my damages. They appear to be taking the time to restore their reputation which I find commendable. The rep stated they have replaced some staff members. I am upgrading my review from one star to four based on their efforts to please a customer.
I contacted Drimaxx after mold issues arose in the kitchen. They were initially responsive although it took them two weeks to remediate the mold verses the original one week estimate. The crew caused damage to our kitchen in that they scratched the pantry door as well as our dining wood floor when dragging the refrigerator... read full review
They were great and very friendly. I liked how professional they were and very knowledgeable about the job. Excellent service. I would use them again if needed.Services: Water removal