Ulta Pharmacy

Dec 2023

I would give them no stars if it would let me. I made a hair appointment online with Cynthia R. I could not figure out what I needed so I went ahead and called to make sure I booked the appointment correctly and they had the colors I wanted. To my surprise I was speaking with Cynthia R. I told them I wanted a mermaid hair coloring and I wanted to make sure they had other colors than regular. She said yes, she said that is your hair blonde enough I said no it will definitely need to be bleached. She said okay. She said oh your appointment is with me and I said oh great. She said see you on Saturday. My surprise I get there early today and she asked what I wanted. I showed her the picture and she said we doing it over your current color I got suspicious. I said no. I explained I called before my appointment to confirm because I was not sure if I booked my appointment correctly and I told Cynthia that she said well I do not know who you talked to but they did not change the appointment. I said I spoke to you. Cynthia then said well I do not have time. I can see if another stylist feels comfortable to do the appointment. I said no I am not feeling comfortable and that I spoke to you on the phone prior to confirm the appointment was schedule correctly. I told her I am not comfortable on how this whole situation happened. I do not want another stylist. She said Merry Christmas & Happy New Years. I then called back and spoke to Christina/e the salon manager and she asked me who my appointment was with and my appointment was deleted from my profile. She started defending Cynthia on how the appointment was as booked for full color. I explained I called prior to the appointment to confirm everything I needed to get done. The manager just going back I said that I can tell that this is going no where. My next step was to call corporate which I texted them see attach text. They said call the store. I said I did and they were no help. They said they are going to escalate it but I feel it is not going anywhere. I highly DO NOT recommend going here. They do not care how you feel or how uncomfortable they make you feel. I can see now why they have an overall 2 star rating. Stay away from them. Go to a professional salon.

Sep 2023

If I could give this place 0 stars I would! This location has the absolute worst hair salon out of all the Ulta salons in this country. I had an appointment for a silk press however the stylist did not finish claiming she didn't have enough time to flat iron all of my hair. I even got to my appointment early since I have curly hair. It took her a while to detangle my hair (mind you I've been to plenty stylists who never took not even close to an hour to detangle my hair). She used that as an excuse for her running out of time. Long story short I had to go home and finish my own hair. I will NEVER give my hard earned money to this location ever again. Don't get me wrong, she was nice but this was piss poor service to not finish a client's hair based on what the appointment was set for.

Sep 2023

This store runs out of birthday gifts and my birthday is the first of the month with no subs. They also require an ID for pickup. I buy stuff at target online and never have to produce my ID. I have the confirm on my phone and a debit card with my name but that's not enough?!? It's not like this stuff is expensive.