Placed an order on December 1, 2020. Called on Dec 8th and order has not shipped yet. Was told TruDog was closed for Thanksgiving and Black Friday so they were behind in shipping. What? That was over a week ago. Requested my order be cancelled and a refund issued and was told they don't do that. What? If it hasn't been fullfilled, why can't it be cancelled? They have already charged my credit card but they can't get the shipment out? I am NEVER doing business with this company again. I don't care how good there product is. If you have lousy customer service, then your company is lousy. NO WAY TO DO BUSINESS.
November 2020
TruDog will not refund me for an order I placed on 10/18/20 and returned. They said they would refund my $85 when they received the package back, they did receive back on 11/16/20. I was told I would receive refund today (11/30/20, not received as of 6:34pm. I called wanting to talk to a supervisor and was told the they would return my call, they have not. I'm very, very, very disappointed with them. Next will be the BBB.
September 2020
Great company to work with. Our associates truly enjoyed working with the Trudog team. Amazing communication, great staff and great product. Overall great company!! Highly recommended!
Placed an order on December 1, 2020. Called on Dec 8th and order has not shipped yet. Was told TruDog was closed for Thanksgiving and Black Friday so they were behind in shipping. What? That was over a week ago. Requested my order be cancelled and a refund issued and was told they don't do that. What? If it hasn't been fullfilled, why can't it be cancelled? They have already charged my credit card but they can't get the shipment out? I am NEVER doing business with this company again. I don't care how good there product is. If you have lousy customer service, then your company is lousy. NO WAY TO DO BUSINESS.
TruDog will not refund me for an order I placed on 10/18/20 and returned. They said they would refund my $85 when they received the package back, they did receive back on 11/16/20. I was told I would receive refund today (11/30/20, not received as of 6:34pm. I called wanting to talk to a supervisor and was told the they would return my call, they have not. I'm very, very, very disappointed with them. Next will be the BBB.
Great company to work with. Our associates truly enjoyed working with the Trudog team. Amazing communication, great staff and great product. Overall great company!! Highly recommended!