I've almost always had a problem when I'm at the Vision Center, and it usually has something to do with the manager here (Monique I think?). I've had a pair of glasses break on me and she refused to replace them - the other opticians are helpful however.
November 2023
Was there for an hour waiting to pick up an order I paid for. There were 3 employees chatting with the same customer, doing random things and nobody even acknowledged me and 3 other customers. I'd say they were professionally ignoring us. Monique and Daniel were there and they wouldn't pay attention until I started arguing about the wait time. Monique said we had to wait until they called our number, during the time we were there they didn't call a single number. Worst customer service, I do not understand how these people still work there!
August 2023
There is a reason I have been returning to Dr Lowingers office for over 20 years. Simply put, he is the best in town. My new insurance referred me to two other optometrists, both terrible experiences. I returned to Dr Lowingers office. The office staff is friendly and helpful. The office is always clean and well equipped with new and top notch equipment. They will provide you with an area to remove your contacts , and a case to hold them while you get your exam. The Dr takes the time to listen , give a thorough exam, and my prescriptions are always accurate. He is always open to do adjustments. They do exams for both glasses and contacts. You will leave with a prescription... read full review
I've almost always had a problem when I'm at the Vision Center, and it usually has something to do with the manager here (Monique I think?). I've had a pair of glasses break on me and she refused to replace them - the other opticians are helpful however.
Was there for an hour waiting to pick up an order I paid for. There were 3 employees chatting with the same customer, doing random things and nobody even acknowledged me and 3 other customers. I'd say they were professionally ignoring us. Monique and Daniel were there and they wouldn't pay attention until I started arguing about the wait time. Monique said we had to wait until they called our number, during the time we were there they didn't call a single number. Worst customer service, I do not understand how these people still work there!
There is a reason I have been returning to Dr Lowingers office for over 20 years. Simply put, he is the best in town. My new insurance referred me to two other optometrists, both terrible experiences. I returned to Dr Lowingers office. The office staff is friendly and helpful. The office is always clean and well equipped with new and top notch equipment. They will provide you with an area to remove your contacts , and a case to hold them while you get your exam. The Dr takes the time to listen , give a thorough exam, and my prescriptions are always accurate. He is always open to do adjustments. They do exams for both glasses and contacts. You will leave with a prescription... read full review