Reviews for Metro by T-Mobile
Write a reviewHours
Monday: 10AM - 9PM
Tuesday: 10AM - 9PM
Wednesday: 10AM - 9PM
Thursday: 10AM - 9PM
Friday: 10AM - 9PM
Saturday: 10AM - 9PM
Sunday: Closed
Tips
in-store shopping accepts credit cards private lot parking wheelchair accessible
Ratings


Metro by T-Mobile
1205 NE 163rd St Ste K-8, North Miami Beach
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I showed up to the establishment at 8:33. The sign says they close at nine p m, but the attendant refused to give me any service in proceeded to turn off the lights prior to the closing time. Terrible service probably never come back
We had to come in Metro to see if we were able to get my boyfriend a new phone since his was giving him issues. He had a Galaxy A54 which was used for less than a year and have been giving him a lot of connectivity issues and slow speeds. We had asked if he would be able to purchase a new phone and to keep the current SIM card with his contacts and information since it was important for him to keep all of that alongside his phone number. The employee that helped him out told him that they cannot transfer the SIM and once the phone is swapped, it'll be a new phone number which we were confused about. My boyfriend tried to pick out the same phone model which was roughly...read full review
I would not recommend this store to anyone. Apparently this store has unscrupulous practices for the sake of commissions. I went in to buy a phone with a new line. The sales person Rose told me the price of the phone was $229. I didn't mind, but she failed to tell me that the phone was actually free with new line activation.I requested a receipt. She had charged me $50 for a case she told me was $20. $50 for Earbuds she said were free and $50 for a screen protector I didn't ask for. Alex, whom I assume is some sort of store manager at one point stood behind Rose and told her how good she is. Rose then told me that they were listed on the receipt like that for inventory...read full review