A Paradise For Pets Groom Sln

A Paradise For Pets Groom Sln, located near Archer, offers a clean, professional, and safe environment for pets to stay. The staff is commended for their exceptional and compassionate service, particularly in caring for the Fabulous Five Carroll Doodles. Their professionalism and commitment to excellent customer service, especially during boarding dates scheduling and discharge, are highly appreciated. However, there have been reports of hostile and rude behavior from some staff members, specifically the front desk supervisor and manager, who refused to give their names. This incident involved a change in rates after a reservation was made, which was not communicated to the pet owner, resulting in a significant increase in the bill. The refund policy's strictness and the staff's refusal to listen to the customer's concerns were also criticized. After speaking with Stephanie at the corporate office and Ashley at the Gainesville location, the issue was resolved, and the pet owner was satisfied with the outcome. The establishment's use of cameras that pet owners can access at any time also contributed to easing concerns about their pets' well-being. Overall, A Paradise For Pets Groom Sln is a good place to leave pets for an extended stay, but there is room for improvement in communication and customer service.